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Analyst, Sales Operations(English Speaking)

Xiamen, China

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Job ID R045295 Date posted Nov. 22, 2019

DESCRIPTION:

  • Be responsible to manage a group of key focus accounts from premier page perspective.
  • Own the direct account relationship and be the contact point for customer on premier-related issue.
  • Provide end to end premier maintenance support to update Customer/Page info (shipping / billing etc.) and configurations.
  • Customer Facing:
    - Participates on Customer Conference calls or briefing upon request.
    - Participate in Customer Quarterly Operations Reviews when appropriate.
    - Participates in B2B implementation.
    - Be responsible to onboard customers on premier page upon request.
  • Proactively ensure page availability & bundles validity for customer. Auditing accounts to ensure 100% accuracy.
  • Manage Custom Configurations, mostly responsible for customized pages. Always collaborate with BCM, OPM, and Protect the Site teams to protect the site- mainly associated with the performance and/or stability issues.
  • Analyze & review page activeness quarterly. Own and drive to meet CM metrics. Drive post mortem with Helpdesk or cross functional team on premier related issues.
  • Own the resolution of online PO issues.  Contacts appropriate stakeholder to resolve issues. Ensure smooth processing of online orders by working with order processing team to address the issue.
  • Engage customer or sales on EOL changes with no replacement / price. Manages front-end sustainment solution through work with cross-functional teams for escalation avoidance.
  • Ensure contract compliance (using various tools) & be responsible to create and update Catalog Manager Instructions (CMIs) for assigned accounts.
  • Mandatory UAT testing specific to customer base or profile
  • Be responsible for the Online Cost of Dissatisfaction; follow up and feedback to stakeholders.


QUALIFICATION:

  • Bachelor Degree in Computer Science, Sales, Business Marketing or any related field.
  • Customer orientated
  • Working experience in sales /marketing/customer service (>3 years) will be an advantage
  • ability to communication (read & written) in English
  • Strong competency in driving for result, customer focus and negotiation skills
  • Cross functional experience

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