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Senior Consultant, Transformation Project Manager

United Kingdom

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Job ID R034102 Date posted Sep. 16, 2019

Senior Consultant, Transformation Project Manager


Competitive salary

UK Remote

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a  Senior Consultant on our Account Services Management team in the UK.

Dell customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.


Key Responsibilities

    • Ensures contractual service support requirements are understood and managed.
    • Ensures effective communication and coordination of problem-solving efforts between support teams, account teams, field service personnel and customers.
    • Collaborates with other team members to ensure consistency of delivery, adherence to standard practices, and continuous improvement.
    • Presents operational and service level reports and explains service level support available to internal or external customers.
    • Administers and manages the configuration of process related tools, reporting tools, and associated technologies.
    • Compiles, analyzes and reports statistical data and trends relating to service level compliance and operational effectiveness.
    • Provides training, mentoring and point of contact for functional teams to ensure that process guidelines are understood and followed.

    Essential Requirements

    • Responsible for the account management of large or global accounts with sites in multiple locations and/or countries. 
    • Functions as the single point-of-contact for service activities, educates customer on service delivery, tools and interfaces   
    • Manages service delivery processes in the most complex service delivery environments
    • Leverages big data analysis to provide customer environment insight and uses data to build a compelling account plan
    • Provides monthly and quarterly reports to proactively inform customer of overall account status, including ongoing service activities, recommendations for further risk mitigation
    • Works with SAMs in other countries and regions for consistent delivery of multi-country/multi-region issues
    • Presents a Quarterly Business review to senior customer executives and Account team


    Benefits


    Our people are the most critical component of our long-term success and their health and well-being are our priority. You will enjoy a comprehensive, locally competitive benefits package.
    Read our
    Equal Employment Opportunity Policy

    If you require any assistance in applying for an open position or have specific requirements to attend an interview, please contact UK_Talent_Acquisition@Dell.com
    As members of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancies and ensure our recruitment process is inclusive and accessible.
    Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

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