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Account Manager III, Inside Sales

Texas

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Job ID R85430 Date posted Jul. 12, 2019

Account Manager, Inside Sales.  In this role you will be a trusted advisor and will work with Dell customers in complex environments to devise new and innovative solutions to business challenges. You will engage cross-functional resources, regardless of geographic location, in order to achieve goals and meet customer needs. 

Role Responsibilities

  • Focused on building relationships and becoming a trusted technology advisor to our customers.
  • Includes out-bounding calls to drive new business acquisition with established and new customers.
  • May have some involvement in outside sales leads with Sales Representative support.
  • Ability to be a trusted business advisor to the customer and uses in-depth knowledge of Dell’s technology, products and services to help customers formulate direction.
  • Ability to utilize strategic probing to identify, evaluate, and recommend alternative business solutions.
  • Analysis of multiple market factors to both anticipate/identify customer problems/needs and recommends appropriate solution.
  • Effectively balance demands from multiple stakeholders.
  • Effectively balance short term and long term priorities.
  • Develop and implement strategic account plans that drive the attainment of critical business objectives.
  • Ability to be Involved in contract negotiation and possesses strong financial/business and pricing knowledge.

Requirements

  • 4+ years of sales/customer service experience, account management experience a plus
  • Strong organizational skills.
  • Effectively use software packages such as Microsoft Word, Excel, and PowerPoint
  • Strong knowledge of computer hardware, software, & peripherals
  • Demonstrate strong verbal and written skills

Preferences

  • Bachelor's degree or equivalent, with a minimum of 2+ years sales, management or related experience.  
  • Knowledge of applicable Dell technology, products, and services and is able to identify how these products and services align to customer needs.
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