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Staff Program/Project Manager (APJ Education Operation)

Singapore, Singapore

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Job ID 1850709 Date posted Sep. 05, 2019

Staff Program/Project Manager (APJ Education Operation)

 

Job Location

Singapore

 

About Us VIDEO

Founded in 2013, Pivotal Software, Inc., combines our leading cloud-native platform, tools, and methodology to empower the world’s largest organizations to adapt to change and build great software. Our technology unleashes developer productivity, while fulfilling our mission to transform how the world builds software.

You

You are unique: as a curious, passionate, engaging operation manager. You will help build, improve and support our education business and customers. 

 

Us

Our mission is to make customers' use of our products and solutions successful, so that they can more effectively transform their business. Our cross-disciplinary team includes technical account leaders, data scientists, agile specialists, solutions architects, educators on Pivotal technology, and business transformation specialists.

 

Your Day

  • Ensure operation efficiency of the training team in the region
  • Work with Head of APJ Education to drive growth of the training business
  • Answer all incoming customer, partner, and internal sales team calls and emails related to training services and provide clients with information on available classes and training services.
  • Develop and improve processes for the smooth implementation of training programs.
  • Solve logistics and implementation issues as quickly as possible with minimum impact to class participants.
  • Handle questions and requests via phone and email related to program offerings and policies and procedures, providing excellent customer service.
  • Develop logistics plan for implementation of internal and partner training events.
  • Create and maintain Training calendars and schedules for internal, partner, and customer training as required. Ensure that the website and Partner portal are up to date with current workshop schedules, course descriptions, student registrations and lab reservations as required.
  • Manage printing and distribution of materials for training programs, checks print quality and ensures deadlines are met.
  • Compile internal and external training information, creates and distributes schedules, and ensures they are accurate, complete, and free from errors. Runs reports to manage quality and consistency of training events.
  • Serve as primary contact for Pivotal Authorized Training Partners (ATP), providing responsive support as necessary.
  • Manage recruitment of ATP channel and onboarding process for partners and certified instructors.
  • Work with other departments within the company and external vendors to organize training
  • Administrate class registration using LMS
  • Ensure processes and guidelines are adhered to within the training team
  • Resolve all PO, SOW issues with sales, sales operations and legal and ensure bookings are in for the quarter
  • Work with Head of Education and Enablement and Services Ops to ensure forecast is accurate

Required Skills / Experiences

  • Experience in coordinating multiple global training events.
  • Experience in responding to customer needs in a fast-paced, constantly changing, deadline-driven environment.
  • Demonstrates experience creating and/or improving operational processes.
  • Ability to resolve client issues on the phone and escalate when appropriate.
  • Good business acumen
  • Good understanding of the cloud-based software training business in Asia Pacific and Japan

 

Pivotal is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

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