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Server Residency Engineer

Singapore, Singapore

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Job ID R035652 Date posted Nov. 14, 2019

Role& Responsibilities

  • Work as server residency engineer at customer site during normal office hours administering servers in customer environment.
  • Work as single point of contact for server hardware related issues reported by customer.
  • Contact Dell Tech Support for hardware troubleshooting as needed.
  • Basic troubleshooting on server hardware issues such as motherboard, RAM etc.
  • Coordinate with Dell Tech Support for onsite parts replacement as needed.
  • Download and apply firmware and BIOS patches to fix security vulnerability as needed.
  • Support customer and project team on new server hardware deployment.

Required Experience

  • Bachelor's degree in Computer Science, Information Systems or 5 years equivalent experience is required.
  • Minimum 5 years of experience on server administration or system administration.
  • Familiar with Dell PowerEdge server hardware such as R640, R740 etc.
  • Familiar with Dell server administration tools such as iDrac.
  • Familiar with Dell server monitoring software OpenManage Enterprise.
  • Familiar with Windows and VMware.
  • Ability to manage multiple, often competing, priorities and tasks and follow through to completion on strict deadlines.
  • Ability to effectively communicate technical information, both verbal and written, to a wide range of end-users, including non-technical users.
  • Friendly presence and helpful attitude.
  • Technical, analytical and good interpersonal skills required.
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