Role& Responsibilities

• Work as server residency engineer at customer site during normal office hours administering servers in customer environment.
• Work as single point of contact for server hardware related issues reported by customer.
• Contact Dell Tech Support for hardware troubleshooting as needed.
• Basic troubleshooting on server hardware issues such as motherboard, RAM etc.
• Coordinate with Dell Tech Support for onsite parts replacement as needed.
• Download and apply firmware and BIOS patches to fix security vulnerability as needed.
• Support customer and project team on new server hardware deployment.

Required Experience

• Bachelor's degree in Computer Science, Information Systems or 5 years equivalent experience is required.
• Minimum 5 years of experience on server administration or system administration.
• Familiar with Dell PowerEdge server hardware such as R640, R740 etc.
• Familiar with Dell server administration tools such as iDrac.
• Familiar with Dell server monitoring software OpenManage Enterprise.
• Familiar with Windows and VMware.
• Ability to manage multiple, often competing, priorities and tasks and follow through to completion on strict deadlines.
• Ability to effectively communicate technical information, both verbal and written, to a wide range of end-users, including non-technical users.
• Friendly presence and helpful attitude.
• Technical, analytical and good interpersonal skills required.