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Technical Support Engineer 2

Seoul, Republic of Korea

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Job ID R046169 Date posted Nov. 19, 2019

Key Responsibilities

  • Provide support to customer/users where the product is highly technical or sophisticated in nature. 
  • Responds to situations where first-line product support has failed to isolate or fix problems for customer.
  • Represents the company to the customer ensuring the customer is satisfied. 
  • Responsible for providing telephone, email, chat and remote diagnostic technical support of servers, storage, switches, routers, blades and various software applications (Windows, VMWare, Exchange, Oracle, Netware, etc.).
  • Answers questions about installation, operation, configuration, customization, performance and usage of assigned products.
  • Verifies warranty entitlement and determines appropriate action.
  • Applies diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
  • Documents problems in the support solution database for diagnostics and solution implementation.
  • Provides basic remote deployment, maintenance and consulting services.

Key Requirements

  • X86 server or Storage support capabilities
  • Linux or VMWARE support capabilities
  • RHCSA / RHCE / VCP / VCAP
  • 3 ~ 5+ years of technical support experience with bachelor’s degree
  • Strong communication and problem solving skills.
  • Excellent team player with teamwork
  • Customer focused / Enterprise IT or customer service background
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