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Infrastructure Engineering & Operations Project Manager

Seattle, Washington

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Job ID R31531 Date posted Mar. 12, 2019

Principal Accountabilities

  • Drives a core product design team to deliver a product(s), service(s), or solution(s) to external customers.

  • Leads cross-functional, Worldwide IEO extended team(s), kicks off projects, establishes schedules and drives meetings. Cross Functional Team members can include LabOps, Tech Services, Network Ops, eLab, Asset Operations, Procurement, Finance, etc.

  • Drives the service design team to meet or exceed project objectives (Cost, Quality, Schedule, Features, Fulfillment/Continuity of Supply, Solution delivery across products & service offerings, and Customer Specific Needs).

  • Prepares extended functional team and staff for internal and external ISO Audits for Dell to maintain ISO Corporate Compliance. Manages audit process and drives for success.

  • Establishes clear objectives and deliverables for each project that support the business. A project Manager is often expected to manage multiple projects in parallel.

  • Develops standard deliverable document(s), schedules timely executive review, and delivers phase reviews along with interim updates. Tracks progress, reports status and makes necessary corrections to achieve project objectives.

  • Establishes working relationships and influences/persuades at the Manager, Director, General Manager, Vice President, and Senior Vice President level. 

  • Subject matter expert in IEO processes, product/solution areas, and customer needs and usage.

  • Builds effective, high performance extended functional teams and provides ongoing performance feedback to functional management.

  • Leads the cross functional team to define the product/solution definition and requirements.

  • Manages the creation, review and approval of the critical life cycle documents.

  • Works with extended functional team and executive leadership to establish quality and customer experience goals for the project.

  • Works with the extended functional team to establish plans to achieve the quality and customer experience goals. Drives the creation, review and approval of the Daptiv Project Plan.

  • Manages major risks and issues through effective contingency planning and proper escalation.

  • Ensures extended functional team members communicate lessons learned to the appropriate departments. Attaches each phase exit document lessons learned and review lessons learned for the next phase.

  • Manages and communicates Project changes post Plan Exit using RFC's to ensure cross functional/org alignment.

  • Analyzes and reports actual performance vs. Project goals.

  • Drives team to deliver quality results at, or better than, quality goals.

  • Manages non-product or solution cross-LOB initiatives, examples include ISO audits, Service creation, technology deployments, and Resource sizing/planning.

Principal Responsibilities

  • Presents and communicates status to functional management.

  • Implements change as directed in the product development process.

  • Leads multiple projects of low complexity (technology, organizationally).

Skills

  • Good intellectual capacity.

  • Good cross-functional team management.

  • Good interpersonal skills and adaptive communication style.

  • Good ability to view situations objectively from different perspectives.

  • Good ability to frame situations and make/drive decisions.

  • Good ability to influence.

  • Problem solving.

  • Drives for results.

  • Innovates.

Education and Experience

Typically requires 2+ years of related experience in a professional role with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience

Knowledge

  • Full use and application of standard principles, theories, concepts, and techniques based on an established body of knowledge

  • Still developing skills and knowledge necessary at career level

Account Complexity

  • Works on problems of moderate scope where analysis of situations or data requires a review of multiple factors

  • Exercises judgment within defined procedures and practices to determine appropriate action

Supervision

  • Works under moderate supervision

  • Work is reviewed for accuracy and overall adequacy

  • Assumes responsibility to improve service, efficiency and quality of work

  • Follows established directions

Relationships

  • Contributes to area by ensuring quality of output

  • Applies knowledge and understanding of customer and business partner needs

  • Establishes working relationships with others outside area of expertise

Certifications or Other Credentials

None required

Principal Responsibilities

  • Presents and communicates status to functional management.

  • Implements change as directed in the product development process.

  • Leads multiple projects of low complexity (technology, organizationally).

Skills

  • Good intellectual capacity.

  • Good cross-functional team management.

  • Good interpersonal skills and adaptive communication style.

  • Good ability to view situations objectively from different perspectives.

  • Good ability to frame situations and make/drive decisions.

  • Good ability to influence.

  • Problem solving.

  • Drives for results.

  • Innovates.

Education and Experience

Typically requires 2+ years of related experience in a professional role with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience

Knowledge

  • Full use and application of standard principles, theories, concepts, and techniques based on an established body of knowledge

  • Still developing skills and knowledge necessary at career level

Account Complexity

  • Works on problems of moderate scope where analysis of situations or data requires a review of multiple factors

  • Exercises judgment within defined procedures and practices to determine appropriate action

Supervision

  • Works under moderate supervision

  • Work is reviewed for accuracy and overall adequacy

  • Assumes responsibility to improve service, efficiency and quality of work

  • Follows established directions

Relationships

  • Contributes to area by ensuring quality of output

  • Applies knowledge and understanding of customer and business partner needs

  • Establishes working relationships with others outside area of expertise

Certifications or Other Credentials

None required

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