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Sr. Product Designer

Santa Monica, California

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Job ID 1854291 Date posted Sep. 05, 2019

Sr. Product Designer - Pivotal Labs

Santa Monica, CA


About Us

As a recognized leader in agile and lean software development practices, Pivotal combines the Silicon Valley state of mind, modern approach, and infrastructure with organizations’ core expertise and values. Our cloud-native platform and suite of data tools drive software innovation for many of the world’s most admired brands, helping enterprises move at start-up speeds and with greater business agility. We optimize for change and teach next-generation product teams to create and build new solutions, and are committed to open source and open standards.

Our methodology is about evolving, in both development and innovation, and our culture is empowering. Our 2,000+ employees across offices worldwide subscribe to an ethos of kindness. We make a point to bring empathy to each and every project, and are guided by a purposeful mission—to transform how the world builds software.

We care deeply about recruiting and developing exceptional talent. Pivotal seeks to add new voices and perspectives to our vibrant community because we know it leads to the most innovative solutions and most successful teams. We hire for empathy, collaboration and excellence. Learn more about what Pivotal is doing to cultivate our community.

To help share a bit more about life at Pivotal here are a few resources in addition to the job description that can give you an inside look at what life is like at Pivotal.

Pivotal’s Mission

Article about Diversity and Inclusion, D&I Values, Principles and Actions 

Talk about Design Pairing

5 Culture Hacks



You enjoy daily product decision making and real product delivery with product managers and developers. You judge your success by the success of your team and the happiness of our customers. You enjoy seriously collaborative teams and pairing with team members. You are a creative problem solver who is comfortable with uncertainty and can lead the design effort to make better product decisions. You like to work alongside and learn from thought leaders in your practice and at the boundary with other practices. You are curious and a keen learner who thrives on enhancing the design practice.


Your Day

Product designers at Pivotal Labs ensure we solve the right problems and understand user needs to deliver new or improved products and services that have real impact. We espouse a lean/iterative mentality, and try not to treat design artifacts as precious - the only deliverable we are concerned with is the software product and its impact on target outcomes.

You are a full stack designer in the sense that you are driving all dimensions of design—research, testing, ux, visual, css, etc. We don’t expect you to know everything—we want you to have a sense of ownership for the whole design process, be curious, open-minded and always want to improve and learn from others. You are thoughtful about the role of design in relation to contemporary technology and are committed to lifelong design learning.

The goal is to ship products that create real value while enabling the client team to develop the skills necessary to take the product home after an engagement with our team—you will be teaching designers who are operating in a traditional waterfall process how to fish.

You are working with a cross-disciplinary product team and pair with everyone - developers, product managers, other designers, and your clients. You show clients the value of user-centered design, the importance of user testing and experimentation in making smart product choices.

In the spirit of agile, you collaborate with peers to innovate on the design process itself: do what works, try new things, and stop doing things that don’t work.

This is a full-time individual contributor position onsite in our Pivotal Labs Santa Monica location with some occasional travel.


  • Demonstrate hands-on leadership on projects while empowering both client and Pivotal teammates to become leaders themselves.
  • Drive a User-Centered Design process 
  • Organize and facilitate User Research initiatives
  • Breaking down complex systems into simpler steps
  • Pull insights from large data sets and communicate them effectively. 
  • Produce the right materials to create a shared understanding and help the team move faster
  • Develop visual identity systems, data visualizations, visual design, illustrations, and more
  • Mentor and coach client designers on lean and agile methods
  • Peer coaching within the Product Design practice across the office
  • Participate in Scopings, Inceptions, Kick-Offs and other workshops with other Pivots and client teams, eventually assuming the role of inception facilitator
  • Foster practice leadership in a variety of ways, including giving Core Practice talks, attending and talking at events in the larger Los Angeles community, participating in Office Hours sessions, etc.


Required Skills / Experiences

  • 3+ years Design experience creating software products
  • BA/BS in relevant field of study or equivalent work experience
  • Experience in User-Centered Design, closely collaborating with agile Software Developers and contributing to successful products using the Lean Startup and Agile methodologies
  • Deep experience in at least one of the following design skills: User Research, Interaction Design, Visual Design or Service Design
  • Experience in actively enabling others develop design skills and supporting them to improve in their practice
  • Demonstrated knowledge of web and/or mobile software development.
  • Demonstrated ability to help the team respond to customers context, pains and goals leading with user research and customer development techniques, while creating balance with the technical feasibility of concrete features
  • Ability to analyze complex environments with technical, business, legal, industry compliance and people aspects, and ability to synthesize a path forward.
  • Demonstrated team leadership helping the team and stakeholders navigate product vision, high-level business priorities and desired outcomes.
  • Demonstrated ability to design software in an iterative way while making demonstrable, incremental progress towards goals.
  • Strong communication skills with both technical and non-technical individuals; the ability to listen, articulate ideas and advocate best practices in both one-on-one and group settings, in both verbal and written form.
  • Demonstrated ability to help foster a culture of collaboration while providing a sense of direction and meaning to the whole team.
  • Knowledge of modern front-end systems and open source frameworks


Desired Skills / Experiences

  • Experience facilitating workshops
  • Management experience following the servant leadership principles
  • Experience working independently with clients or stakeholders in a consulting capacity
  • Experience in a related field
  • Experience designing complex multi-sided systems or enterprise software
  • Able to help the development team with CSS
  • Active member of the design community and presentation skills demonstrated by giving talks about design


Pivotal is an Equal Employment Opportunity employer that will consider you for this role regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

Pivotal is an Equal Employment Opportunity employer that will consider you for this role regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.


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