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Software Quality Release Planning/Technical Operations Engineer

Richardson, Texas

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Job ID R028630 Date posted Aug. 15, 2019

Software Quality Release Planning/Technical Operations Engineer

Competitive salary

Richardson, Texas, United States

Remote, United States

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Software Quality Release Planning/Technical Operations Engineer on our Release Quality Management team.

Job Summary
The Software Quality Release Planning/Technical Operations Engineer is an associate to mid-level operations contributor as well as an effective member to a management team working on product and release coordination for multiple converged platforms and products. The Software Quality Release Planning/Technical Operations Engineer shares responsibility with the Release Manager for coordinating and monitoring all aspects of the old and new product cycles across multiple technology platforms and disciplines. The Software Quality Release Planning/Technical Operations Engineer also provides technical support through compatibility checking and technical coordination with Product Management groups in multiple technical disciplines.

Essential Functions

  • Maintain release management data and deploy code releases.
  • Researches compatibility between various vendor companies and products.
  • Analyzes hardware and software requirements to determine feasibility of release inclusion within time and resource constraints.
  • Consults with quality assurance teams to evaluate the success of test cases and issues for all platform systems.
  • Works with quality assurance teams to review documentation, address issues and support those roles within the release cycle.
  • Can articulate accurately and confidentially to other product teams to solidify project coordination with release management.
  • Periodically perform gap analysis on where there are communication and business flow issues between teams reside and develop solution ideas.
  • Ability to work collaboratively with internal and external teams on projects.
  • Ability to communicate with the release and technical staff, other project teams, and the release manager to deliver results.
  • Basic understanding or willingness to learn hardware and software for technical operations and how the products work together within this industry.
  • Establishes/maintains effective team communications to ensure release needs are met.
  • Keeps quality assurance and program teams apprised of work progress and is proactive in communicating any concerns or opportunities for better project delivery.
  • May perform other job related duties as assigned.

Experience, Education and Other Requirements

  • 1-2 years of technical and/or communications experience or equivalent education.
  • Strong attention to detail and ability to troubleshoot issues.
  • Strong desire to work and learn the within the IT technical operations environments.
  • Experience in product coordination, product management and team collaboration highly recommended.
  • IT industry and IT hardware knowledge is a plus
  • Strong skills in time management.
  • Excellent written and oral communication skills.
  • Ability to learn and leverage new technical skills and components for understanding the overall product coordination.
  • Ability to clearly communicate release rationales to other technical teams.
  • Ability to develop innovative approaches to complex coordination and management problems.
  • Strong desire for ownership of assigned tasks.
  • Undergraduate degree.

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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