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Data Center Operations Supervisor (Wenatchee, WA)

Reston, Virginia

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Job ID R1904287-7 Date posted May. 09, 2019

ROLE IS LOCATED IN WENATCHEE, WA

VMware is seeking a Day Shift Supervisor to join the Wenatchee Data Center team to manage a technical staff that directly supports VMware R&D and IT. The primary focus will include mentoring a strong technical staff, and providing technical training to assure the technical staff is prepared to support the majority of technical issues and deployments in the areas of systems, storage, network, and VMware products. This position will also help drive diagnostic monitoring to provide proactive support; to continuously monitoring the health of the center. The day shift supervisor will support ongoing data center operations coverage from 7:00AM-4:00PM PST

Roles and Responsibilities:

  • Execute all aspects of data center operations including the maintenance and repair of critical IT/R&D equipment to ensure maximum uptime of supported services
  • Supervise local data center operations team and ensure timely execution of services such as remote hands, customer installations, and service requests
  • Plan, organize and coordinate ongoing data center deployments and modifications to meet current and future timelines/demands
  • Manage the technical staff that supports the majority of break/fix incidences from various business units
  • Drive global support for local site ticket resolution
  • Schedule on-site and on-call staff to support day-to-day operations and coverage
  • Responsible for documenting and controlling inventory accuracy and configuration information for deployed solutions
  • Collaborate with various teams to provide a consistent high-level of customer service
  • Provide weekly ticket management reports that include SLA results, aging tickets, etc.
  • Participate in incident response to resolve escalated service issues
  • Research and develop process improvements to drive improve customer support/experience
  • Work with other teams to reduce deployment schedules, and assure deployment details are accurate
  • Continuously review power distribution and schedule/complete modifications for power balancing at the systems level

Requirements:

  • Bachelors in Computer Science or related field experience • 5+ years’ experience working in a datacenter environment
  • Deep understanding of structured cabling systems, networking and connectivity standards, and hardware installation requirements
  • History of supporting servers, storage, and networking in a DC environment
  • Experience supporting research and development teams
  • Excellent verbal and written communication skills
  • Knowledge of industry data center standards, policies & methodologies
  • Passion for customer success and experience interacting with customers
  • Experience providing detailed reports related to incidence tickets and SLA’s
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