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Dell Enterprise Tech Support Services

Research Triangle Park, North Carolina

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Job ID R033772 Date posted Nov. 23, 2019

Enterprise Technical Support Rep./Eng.

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as an Enterprise Technical Support, Engineer on our remote Technical Support team in RTP, NC

The Principal Engineer position is to provide support for Dell EMC, Data Protection Division’s Integrated Data Protection Appliance (IDPA). Customers represent a broad range of Enterprise, Government and Vertical markets. Support cases are opened through multiple channels and support is provided through multiple means including phone, email and online channels. The successful candidate will have excellent customer relations, communication, problem identification and troubleshooting skills. The candidate will have a strong technical background in multiple of the technical areas below, with a depth of knowledge and experience in three or more of the following areas:

Key Responsibilities

  • Advanced Linux based Operating system - Prior work experience required on Linux (Suse, Redhat) servers.
  • Networking skill - Experience on Networking, switch configurations and Network troubleshooting. Preferred experience dealing with VLAN configuration and Dell Switches.
  • Advanced troubleshooting skill
  • Backup and Recovery knowledge, Prior Experience on Avamar, Data domain or similar backup products is required.
  • VMware vCenter and ESXi configuration, monitoring and troubleshooting

This position requires management of multiple high visibility customer issues. The candidate will also be required to manage multiple escalations, involving communication with customers, engineering and management. Candidate will be required to work with engineering resources to reproduce issues and assist with resolution. Candidate will also participate in production and review of knowledge base articles and documentation and provide coaching and mentoring to lower level Technical Support Engineers.

Essential Requirements

  • Basic Scripting and Programming Experience
  • Certification in Microsoft, Linux, Networking
  • LDAP troubleshooting and configuration.
  • Experience on Indexing and cataloging and experience on elastic search based products would be preferred.
  • Familiarity with NFS/CIFS and similar file sharing protocols.
  • Experience on troubleshooting Web servers like apache tomcat, jetty, niginx preferred.
  • Familiarity with DNS, Active Directory Services and protocols like SMTP, SNMP, etc.

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

Company Description:

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Why work with us?

  • Life at Dell means collaborating with dedicated professionals with a passion for technology.
  • When we see something that could be improved, we get to work inventing the solution.
  • Our people demonstrate our winning culture through positive and meaningful relationships.
  • We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
  • Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

Company Description:

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Why work with us?

  • Life at Dell means collaborating with dedicated professionals with a passion for technology.
  • When we see something that could be improved, we get to work inventing the solution.
  • Our people demonstrate our winning culture through positive and meaningful relationships.
  • We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential.
  • Our team members’ health and wellness is our priority as well as rewarding them for their hard work.

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