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Program Manager

Portland, Oregon

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Job ID R1907333 Date posted Jun. 13, 2019

In this role, you will...

  • work closely with the CRE Program Manager in creating a positive experience for our Cloud Native Applications (CNA) customers, set them for success and championing their needs to the Cloud Native Applications Business Unit (CNABU).

  • collaborate closely with a passionate and committed Customer Reliability Engineering (CRE) team to ensure customer environments are stable and reliable. Capture best practices and amplify to broader internal teams and customer community.

  • collaborate with sales and customer success teams to grow customer relationships and ensure customers’ adoption and satisfaction with CNA products

  • on-board CNA customers to ensure they know how to leverage our products and services

  • continuously improve upon CRE internal processes based on customers’ feedback

  • manage cross functional communications and activities to ensure CRE projects for our customers are delivered on-time

  • earn the trust of customers and internal teams by demonstrating technical and business acumen while aligning with their goals and challenges

  • develop and maintain a deep understanding of customer environments, ensure complete handover from K8s architects, manage customers’ tickets Global Support Services (GSS) and CRE

  • bring in the right resources to provide technical advice during customers’ CNA journey and recommend new products and services in case there is a gap identified

  • be a team player, embodying VMware’s culture and values

Your qualifications include most of the following...

  • experience in customer facing roles in a tech company for 2+ years

  • work independently and have the ability to prioritize when working on multiple projects simultaneously

  • comfortable leading meetings and presenting to a remote audience

  • have the ability to collect,analyze and report on data to make decisions

  • ability to work 100% remote

  • ability to communicate clearly and effectively both written and verbally

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