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Senior Advisor, Account Services Management

Paris, France

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Job ID R032535 Date posted Aug. 29, 2019

Senior Advisor, Account Services Management

Paris, France

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a  Senior Advisor Account Services Management  on our Services team in Paris.

Dell customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

Key Responsibilities

  • to maximize the value of the customer’s investment in Dell Technologies throughout the end-to-end product lifecycle.  ·
  • to act as a single point of contact for support requirements in relation to your assigned customers’ IT environment.  ·
  • to guide service delivery, develop creative solutions to customer challenges and ensures customer awareness of support entitlements.
  •  to ensure effective ownership and communication of support service activities between the customer, technical support and the account team, which includes problem management. ·
  • to help customers to adopt tools and services that enable them to be more productive and reduce downtime.
  • to develop and coordinate proactive maintenance initiatives based on industry best practices.
  •  to identify and implement continuous improvement activities in support of your customers and Dell EMC’s business processes. 
  •  to collaborate with account team members and other Dell Technologies colleagues to grow our business.
  • Description supplémentaire de l'emploi

    Description supplémentaire de l'emploi

    Essential Requirements:

    • Experience of large customer service account management. ·
    • Experience with data center technologies and solutions   ·
    • Ability to effectively engage and build relationships with a range of contacts, from technicians to directors.
    •  Excellent presentation, communications, and interpersonal skills.

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to play a key role at the heart of outstanding account services, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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