Senior Engineer - Archer Technical Support
Overland Park, KansasJob ID R042173 Date posted Oct. 30, 2019
Senior Engineer- Archer Technical Support
Overland Park, Kansas
Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Engineer-Archer Technical Support on our RSA team in Overland Park, Kansas.
RSA, a Dell Technologies company, enables organizations to thrive in an uncertain, high -risk digital world. We deliver Business-Driven Security, a unified, phased approach to provide visibility, insights and actions to manage digital risk.
•Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues.
•Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate.
•Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Interfaces directly with customers at different stages of problem resolution process including understanding issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution.
•Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.
•Ability to prioritize and manage multiple tasks, act independently and exercise good judgment
•Ability to make decisions or solve problems using logic to identify key facts, explore alternatives and propose quality solutions
•Excellent verbal and written communication skills
•Excellent troubleshooting skills
•Technical proficiency across Windows platforms including computer networking skills, Microsoft SQL Server, Microsoft IIS, LDAP, and web-based technologies
•Strong organization skills; capable of effectively balancing multiple responsibilities, managing multiple priorities in a fast-paced environment with minimal supervision
•Experience in Client Support position
•Experience with Microsoft SQL Server Implementation/Configuration/Administration
•Experience with Microsoft Web Server Implementation/Configuration/Administration
•Experience analyzing XML log files.
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.
If you’re ready to develop cutting-edge software for a changing world, this is your opportunity to develop with Dell.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.