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Senior Engineer - Archer Technical Support

Overland Park, Kansas

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Job ID R94691 Date posted Jun. 12, 2019

Job Description:

•Assesses when it is necessary to engage or escalate to more senior resources to resolve more complex issues.

•Determines which tool(s) to use to resolve issues including running tests and be able to identify when deviation from the available troubleshooting tools and documents is appropriate.

•Effectively communicates procedural and technical issues to internal and external customers in a fast paced and customer critical environment. Interfaces directly with customers at different stages of problem resolution process including understanding  issues customers are facing, communicating plans for resolution, explaining developments, and conveying resolution.

•Manages own schedule of cases, which includes determining priority levels and negotiating and setting expectations with customers.

Essential Requirements:

•Ability to prioritize and manage multiple tasks, act independently and exercise good judgment

•Ability to make decisions or solve problems using logic to identify key facts, explore alternatives and propose quality solutions

•Excellent verbal and written communication skills

•Excellent troubleshooting skills

•Technical proficiency across Windows platforms including computer networking skills, Microsoft SQL Server, Microsoft IIS, LDAP, and web-based technologies

•Strong organization skills; capable of effectively balancing multiple responsibilities, managing multiple priorities in a fast-paced environment with minimal supervision

•Experience in Client Support position

Essential Requirements:

•Ability to prioritize and manage multiple tasks, act independently and exercise good judgment

•Ability to make decisions or solve problems using logic to identify key facts, explore alternatives and propose quality solutions

•Excellent verbal and written communication skills

•Excellent troubleshooting skills

•Technical proficiency across Windows platforms including computer networking skills, Microsoft SQL Server, Microsoft IIS, LDAP, and web-based technologies

•Strong organization skills; capable of effectively balancing multiple responsibilities, managing multiple priorities in a fast-paced environment with minimal supervision

•Experience in Client Support position

Desirable Requirements:

•Experience with Microsoft SQL Server Implementation/Configuration/Administration

•Experience with Microsoft Web Server Implementation/Configuration/Administration

•Experience analyzing XML log files.

Essential Requirements:

•Ability to prioritize and manage multiple tasks, act independently and exercise good judgment

•Ability to make decisions or solve problems using logic to identify key facts, explore alternatives and propose quality solutions

•Excellent verbal and written communication skills

•Excellent troubleshooting skills

•Technical proficiency across Windows platforms including computer networking skills, Microsoft SQL Server, Microsoft IIS, LDAP, and web-based technologies

•Strong organization skills; capable of effectively balancing multiple responsibilities, managing multiple priorities in a fast-paced environment with minimal supervision

•Experience in Client Support position

Desirable Requirements:

•Experience with Microsoft SQL Server Implementation/Configuration/Administration

•Experience with Microsoft Web Server Implementation/Configuration/Administration

•Experience analyzing XML log files.

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