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Senior Engineer, Technical Support - Dell EMC Integrated Data Protection Appliance

North Ryde, Australia

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Job ID R035383 Date posted Sep. 19, 2019

Senior Engineer, Technical Support - Dell EMC Integrated Data Protection Appliance

North Ryde, Australia

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Technical Support Engineer on our DP Solutions team in North Ryde.

Integrated Data Protection Appliance is a new addition to the Dell portfolio of Data Protection solutions and it is selling well.  Our IDPA footprint in the market continues to see high growth and our investment in our Support teams is matching that growth: Think Start-up within a large, stable Parent Company.  The culture we are building in this team is "Customer First, everything is possible".  Challenge and fun in equal amounts is our overriding aim for our Team members.  Do you want to be a part of a high growth success story within Dell EMC?  Do you want to become a part of the wider Dell Technologies family?  Do you have a passion for providing excellent Customer experience, every time?  If Yes!, then this is the role for you. 

Key Responsibilities

  • Provide Enterprise Technical Support for Dell EMC Integrated Data Protection Appliance customers
  • Respond to end user requests for technical support via email, phone or remote troubleshooting
  • Reproducing issues in-house and resolve issues in a timely manner
  • Ability to manage multiple issues whilst achieving SLO and customer satisfaction
  • Provide root cause analysis of customer issues
  • Ability to collaborate with engineering, mentors, peers and other business units to resolve customer issues
  • Create and share knowledge base technical articles, search knowledge base, assist in community forums and use internal tools to resolve customer issues
  • Keeping your technical knowledge up to date with internal and external training

Required Skills

  • Excellent written and verbal communication skills in English, any additional languages would also be welcome
  • 2 -5 years of experience as a Linux/Unix (Redhat, SuSE, Ubuntu or CentOS) System administration and/or in Technical Support roles
  • VMware vCenter, ESXi and vSAN configuration, monitoring and troubleshooting

Preferred Skills

  • Experience on Networking, switch configurations and Network troubleshooting. Preferred experience dealing with VLAN configuration and Dell Switches.
  • Backup and Recovery knowledge, Prior Experience on Avamar, Data domain or similar backup products
  • Experience working with Amazon Web Services (AWS), Google Compute, or Microsoft Azure


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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