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Dell Boomi - Senior Manager Customer Support

North Ryde, Australia

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Job ID R26009 Date posted Mar. 11, 2019

Dell Boomi - Senior Manager Customer Support


Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Manager on our Customer Support team in Sydney Australia.

The Software Engineering team delivers next-generation software application enhancements and new products for a changing world. Working at the cutting edge, we design and develop software for platforms, peripherals, applications and diagnostics — all with the most advanced technologies, tools, software engineering methodologies and the collaboration of internal and external partners.

Role Responsibilities

  • Work across the Boomi business to garner the appropriate resources: people; collateral; positioning; use cases; best practices; etc. to ensure goals of the Support team are being met

  • Maintain Resource Plans for the support team in region

  • Lead/coach the Boomi Support staff and enable them to perform their duties

  • Identify and implement efficiencies to ensure success across the team

  • Implement strategies to control costs while maintaining high customer satisfaction

  • Perform regular performance reviews with team members to help individuals achieve personal development goals

Qualifications and Previous Experience

  • At least 4 years experience in Technical Support and Operations, predominantly in a lead role

  • Industry experience in Cloud / SaaS based platforms

  • Demonstrated leadership of technical teams

  • Excellent in customer engagement and cross-organizational collaboration

  • Experienced in Program Management and business development

  • Expertise in Cloud Architecture, ETL, MDM, API Mgmt or similar technologies

  • Dell Boomi specific experience a plus

  • 10 years experience leading teams a plus



Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to develop cutting-edge software for a changing world, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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