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Storage - Hotline Expert – Technical Support - English + French or other European languages

Montpellier, France

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Job ID R81425 Date posted Nov. 30, 2018

Storage - Hotline Expert – Technical Support - English + French or other European languages

Montpellier - France

Competitive salary

Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service? Do you want to be a hero to Dell’s customers by resolving their complex IT issues? Within Dell Services, we are looking for Storage - Hotline Expert – Technical Support - English + French or other European languagesto join our remote technical assistance team in Montpellier, as well as providing telephone and email assistance to our European customers as part of the Dell Global Service Desk.

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential. The EMEA Enterprise Support is a multilingual support centre offering high complexity technical support to Dell’s Server, Storage and Advanced Software customers. To keep ahead of the cutting edge technology we support, we place a high emphasis on training, industry certification and skills development.

Key Responsibilities:

  • Managing the copilot /EQL / Dell storage support mailbox Alerts, Storage center phone home
  • Questions from customers, business partners, etc and maintain the highest levels of customer satisfaction for France or emerging countries
  • Assist on phone queue management, Monitoring field dispatches, project assigned and co-workers whenever necessary to promote a team environment
  • Work with management to help identify and successfully implement areas for business improvement
  • Stay up to date with relevant industry certifications (VMware, Cisco, Microsoft, etc.)

Essential Requirements:

  • Fluent  English + French or Spanish / Hebrew / Russian / Portuguese / Greek / Italian...
  • Identifying and resolving technical issues (level 1-2) with storage solutions 
  • Strong understanding and proven work experience with Cisco or Brocade based SAN infrastructures with server and storage hardwar and strong problem solving and analytical skills
  • Industry certifications in at least one of the following (MCITP, MCTS, MCSE, CNE, CCNA, CCNP, CCSA, CCSP, RHCE, RHCA, Solaris SCSA, VCP, VCI)
  • Excellent planning, priority and time management skills

Desirable Requirements:

  • Five to six years relevant industry experience preferably in an enterprise environment with strong customer handling skills
  • Knowledge with relevant industry certifications as listed below and proven track record in troubleshooting complex IT solutions


Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

We are pleased to announce that DELL France, thanks to our Diversity & Inclusion strategy, scores 87 out of 100 at the Gender Pay Gap Index

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages

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