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Networking Technical Support Engineer  –  English +  French or other European languages

Montpellier, France

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Job ID R81416 Date posted Nov. 30, 2018

Networking Technical Support Engineer  –  English +  French or other European languages

Competitive salary

Montpellier

Are you a brilliant problem solver who could provide Enterprise level support for a game-changing, enterprise-wide support service? Do you want to be a hero to Dell’s EMEA customers by resolving their complex IT issues? If yes, then look no further as we have the right role for you.

Within Dell Services, we are looking for a Networking Support Engineer to join us in Montpellier at Department of Global Support & Deployment.

We have an unrivalled opportunity for an experienced Network Engineer to work in our EMEA ProSupport Enterprise Expert Centre, offering the highest level of technical support and remote advisory services to Dell’s Enterprise customer base on high-end/high value-add enterprise solutions/technologies. No other center offers you such a high level of exposure to a large enterprise customer base.

Dell provides end-to-end IT solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and an unquenchable spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential. 

Key Responsibilities:

  • Providing Networking Technical Support for Enterprise customers across EMEA, resolving issues through troubleshooting, research, environment replication (Lab replication) & identification of workarounds.
  • Working in multiple technologies including Routing & Switching (requiring DCNA, CCNA/P) Wireless Networking (CNWA) & Firewall (Cisco Security)
  • Actively supporting the customer in all aspects through to problem resolution while keeping the customer informed throughout life of the incident (s).
  • Interlocking with Technical Account Managers (TAMs) and Regional Sales Account Managers (SAMs) to address customer issues and queries.
  • Attending required technical training sessions and making effective use of assigned lab time while securing relevant industry certifications (sponsored by Dell) and coordinating resources to resolve technical issues and turn around strained relationships at large high profile accounts in both pre and post-sale stages.

Essential Requirements: :

  • Two to four years of enterprise level networking experience, within campus and/or data center environments.
  • Relevant industry certifications in any of the following – Network+, CCNA, CCNP, CCSA, CCSP, JNCIA, BCNE, CWNA/NP
  • Proven track record managing multiple issues with effective follow through and timely documentation.
  • Ability to build effective technical relationships with vendors and colleagues on remote sites to support a learning environment and aid knowledge transfer and to deliver a superior customer experience of 95% satisfaction rate.
  • Proficiency in English  is a must

Desirable Requirements:

  • Experience with enterprise wireless networks, particularly Aruba & Aerohive and in Fibre Channel technologies preferable and knowledge of one or more of the following: Virtualization/Linux technologies, Microsoft platforms; VMware vSphere, VMware View, Red Hat Enterprise Linux, Red Hat Enterprise Virtualization, SuSE Enterprise Linux, Citrix XenServer and of protocols
  • Knowledge of ITIL change management processes would be an advantageand technologies used in Virtualization and Linux solutions: iSCSI, FC, FCoE, SSH, SMB, CIFS, VLAN, LAC

Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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