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Technical Program Manager


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Job ID 1941281 Date posted Oct. 31, 2019


To drive successful client engagements, Pivotal practices, and culture.


Pivotal’s story VIDEO


As a recognised leader in disciplined agile and lean software development practices, Pivotal combines the Silicon Valley state of mind, modern approach, and infrastructure with organisations’ core expertise and values. Our cloud-native platform and suite of data tools drive software innovation for many of the world’s most admired brands, helping enterprises move at start-up speeds and with greater business agility. We optimise for change and teach next-generation developers to create and build new solutions, and are committed to open source and open standards.


Our methodology is about evolving, in both development and innovation, and our culture is empowering. Our 2,000+ employees across offices worldwide subscribe to an ethos of kindness. We make a point to bring empathy to each and every project, and are guided by a purposeful mission—to transform how the world builds software.


A program manager is accountable for the program of application services for Pivotal clients. It is a billable and client facing role. This might be a portfolio of different engagements, or a single engagement depending on the stage of relationship Pivotal has with any given client.


  • Set up clients and teams so that they can operate in a self-organising way
  • Protect the team and make sure the team collaborates, communicates and focuses on what is most important
  • Establish proper communications amongst all parties involved in and/or impacted by the work the team(s) are delivering on, along with managing expectations of all parties.
  • Facilitate key meetings between staff and clients including kick offs, stakeholder check ins, and off-boarding 
  • Create and continuously measure appropriate metrics for engagement and program success
  • Proactively manage dependencies, overcome obstacles and get the best value against constraints
  • Handle escalations and plan interventions to improve engagement health when necessary
  • Coach team members and others, facilitate continuous improvement and apply the most appropriate agile and lean tools and techniques for their environment
  • Support enablement of clients in Pivotal practices and principles around agile and lean delivery
  • Stay updated on engagement health and team morale
  • Collaborate with sales and services teams on strategy and approach
  • Keep relevant client and Pivotal stakeholders updated on the current status
  • Manage risks, budgets and staffing
  • Support any associated logistics of the delivery for the team, including travel, network access, single sign on, client site access cards and more.

Success criteria

We'll know a Program Manager is successful when:


  • Their projects are set up and managed to ensure maximum success
  • Projects are on target to deliver against objectives and outcomes jointly defined with the client
  • Clients view them as a trusted partner
  • They collaborate with the account team in helping the client achieve both short and long-term goals
  • They understand how individual projects fit with account strategies and other initiatives with the client
  • They have a productive relationship with the rest of the Labs leadership
  • They collaborate with the Labs leadership in achieving both short and long-term goals in relation to the clients engaged upon around
  • Pivots are exhibiting professional growth and a growth mentality
  • Pivots feel excited about and proud of the work we do



Agile and Lean practices

Able to identify and compare the best processes or delivery methods to use. Able to recognise when something does not work and encourages a mindset of experimentation. Can adapt and reflect, is resilient and has the ability to see outside of the process. Able to use a blended approach depending on the context. Able to measure and evaluate outcomes. Able to help teams to manage and visualise outcomes.

Communicating between the technical and non-technical

Able to listen to the needs of technical and business stakeholders and interpret them. Able to manage stakeholders’ expectations and be flexible, is capable of proactive and reactive communication. Facilitates difficult discussions within the team or with diverse senior stakeholders.

Maintaining delivery momentum

Able to facilitate the delivery flow of a team, managing the pace and tempo. Able to actively address internal and external risks, issues and dependencies including where ownership exists outside the team.

Making the process work

Able to identify and challenge organisational processes of increasing complexity and those processes that are unnecessarily complicated. Able to add value and can coach the organisation to inspect and adapt processes. Guides teams through the implementation of a new process.


Understands the environment and is able to prioritise the most important or highest value tasks. Able to use data to inform planning. Able to manage complex internal and external dependencies. Able to provide delivery confidence. Able to remove blockers or impediments that affect the plan and is able to develop a plan for difficult situations. Ensures teams plan appropriately for their own capacity.

Team dynamics and collaboration

Able to bring people together to form a motivated team. Able to empower delivery teams. Able to help create the right environment for a team to work in. Recognises and deals with issues. Able to facilitate the best team makeup depending on the situation.


Pivotal is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.

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