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Senior Analyst, IT Security - Secureworks - Hyderabad, India

Hyderabad, India

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Job ID R037342 Date posted Oct. 07, 2019

Secureworks® (NASDAQ: SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. Built on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threats.  Red Cloak™ software brings advanced threat analytics to thousands of customers, and the Secureworks Counter Threat Platform™ processes over 300B threat events per day. We understand complex security environments and are passionate about simplifying security with Defense in Concert™ so that security becomes a business enabler. More than 4,000 customers across over 50 countries are protected by Secureworks, benefit from our network effect and are Collectively Smarter. Exponentially Safer.™ www.secureworks.com

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.  

Network Security Sr. Analyst, IDS Device Management -Role Overview

Network Security Sr. Analysts provide network and data security functions for SecureWorks. Analysts provide excellent customer service while evaluating the type and severity of security events and having in-depth understanding of exploits and vulnerabilities. Sr. Analysts will also answer inbound phone calls, address customer emails, prepare and implement changes on network security devices such as Intrusion Detection Systems, Intrusion Prevention Systems, Web Application Firewalls and other Unix/Linux based security platforms.  Additionally, this position also provides basic level troubleshooting support for our 3rd Party IDS/IPS/WAF devices, internally developed iSensors and resolve customer issues by taking the appropriate corrective action, or following the appropriate escalation procedures.

All work is tracked via a ticket based CRM system.  Applicants must demonstrate exceptional attention to detail, possess analytical and troubleshooting skills, be capable of maintaining high levels of customer satisfaction, and be able to work in a team-orientated environment.

Role Responsibilities

Responsible for making basic device configuration changes and working with customers to troubleshoot network and security related issues

Interact with host and network based network intrusion detection devices and other security systems via proprietary and commercial consoles, both local and remote

Responsible for answering inbound calls and emails from customers, create tickets for all work, and address customer requests or issues

Meet service level objectives related to device change processing

Set clear expectations and provide timely follow-up to customers as appropriate

Work within a 24x7 shift-scheduled security operations environment

Manage, participate in, or directly work on any additional projects, assignments, or initiatives assigned by management

Maintain keen understanding of evolving Internet threats to ensure the security of SecureWorks’ customers’ networks

Learn prerelease products in the area(s) of support responsibility in order to support devices when released

Participate in knowledge sharing with other analysts and develop customer solutions efficiently

Perform other essential duties as assigned

Requirements

Good understanding of NIDS/NIPS, HIDS/HIPS and WAF platforms. Significant experience with Linux, UNIX, Windows. Thorough understanding of the OSI model, including TCP/IP and key application level protocols

Understanding of basic network services, exploits, vulnerabilities and attacks. Basic networking expertise and understanding of routing principles and networking fundamentals, well known protocols, command line interfaces. Basic to intermediate understanding of regular expressions

Basic understanding of Packet Analysis Tools (TCPDUMP, Wireshark, Ngrep, etc.)

Excellent problem solving skills and keen ability to diagnose and troubleshoot technical issues. Well-spoken and articulate containing an attention to detail with excellent writing abilities.

Must be able to communicate technical details in a clear, understandable manner. Dedication to customer service and passion for learning and security 

Experience with 3rd party technology such as SourceFire, CheckPoint, Cisco, TippingPoint, and Imperva

Preferences

Undergraduate Degree in a technical field such as Computer Science, Information Technology and 2-4 years of relevant experience or Graduate degree and 0-2 years of relevant experience

CCNA Certification a plus

GIAC, GCIA, GCIH, GWAPT, GSEC or similar certification a significant plus

As a managed security provider, SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls and frameworks such as NIST 800-53, ISO27K, etc. Employees will be required to maintain a working knowledge of local security policies and test IT controls as assigned. 

Secureworks is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.

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