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Senior Advisor IT Security Secureworks - Hyderabad, India

Hyderabad, India

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Job ID R051986 Date posted Jan. 08, 2020

Senior Cyber Security Advisor

Competitive salary

Hyderabad, India

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Senior Advisor in our Operations team in Hyderbad.

In a world of increasingly malicious threats to data security, robust systems protection is a top priority for every company. Here at Dell, we work at the cutting edge of internet security, responding quickly to the changing online landscape. Our IT Security team supports our customers with security infrastructure design, operation and support. As well as planning and installing network security systems, we investigate vulnerabilities and incidents relating to firewalls and systems to provide a timely response to security alerts.
Key Responsibilities

·         Manage all customer situations in a professional manner with emphasis on customer satisfaction

·Handle clients' requests and questions received via phone, e-mail, or an internal ticketing system in a timely and detail-oriented fashion in order to resolve a multitude of information security related situations

·Provide developmental and technical feedback to SOC personnel

·Participate in internal planning sessions and provide feedback for service enhancements, leading these projects in many cases

·Improving SOC workflow and processes

Essential Requirements

Knowledge, understanding, and practical experience in the following areas:

·Excellent customer service and client satisfaction

·Strong passion for learning new technology and concepts quickly

·Linux/Unix and Windows operating system navigation and administration, working from the command line

·Networking protocols and services

·Identifying exploits, vulnerabilities, and network attacks

·Packet analysis, and related tools (tcpdump, Wireshark, ngrep, etc.)

·Advanced regular expressions

·Handle escalations from team and management

·Database queries and structures

·Highly professional communication (written and verbal), teamwork and customer service skills --Attention to detail and great organizational skills

·Problem solving, and ability to diagnose and troubleshoot technical issues

·Ability to work both independently and collaboratively with peers, across teams, and with management

·Ability to understand and follow incident response procedures and take direction in a fast-paced environment.

·Deep understanding of the Counter Threat Platform; event flow, architecture, advanced engines, detection methods, filters, MPLE and service delivery

·Completion of a Bachelor’s degree or equivalent program in Computer Science, Computer Engineering, Electrical Engineering, Network Security, Information Security, Information Technology, or Mathematics (or equivalent work experience within Cyber Security/Information Security)

Desirable Requirements

GSEC, SPLUNK User, SPLUNK Power User, WireShark Certified Network Analyst, GSEC, GCIA, GPEN, GWAPT, GCIH, GSEC, OSCP, OSCE, OSCP, or similar certifications

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re keen to work on diverse and highly complex information security problems, this is your opportunity to develop with Dell.

Closing date: January 2020.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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