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Senior Manager, Sales Operations

Hopkinton, Massachusetts

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Job ID R86929 Date posted Jan. 11, 2019

Responsible for managing a team of Global Offer and Product Operations Offer Managers, possibly located in multiple regions/geo's, with a strong Customer Quoting Solution Operational focus. The resource will manage the activities of individual contributors, with Product Business Unit and Sales accountability, who enable and support ISG product offers within the SAP Stack and the Dell Velocity Stacks.  The work includes creating and utilizing standards and best practices for onboarding Product NPI’s to the identified product offer quoting solution.  It also includes ongoing maintenance of existing offers within the quoting solutions.

The resource will work closely with Product Business Units, Customer Services (Services, Support & Maintenance), and Education / Training management teams.  Additionally they will work across GOPO teams to ensure the initiatives are prioritized and managed appropriately. Monitors projects to ensure completion of committed enhancements and within defined and agreed upon timelines.

Typically responsible for first level of management with human resource responsibility.

  • Strong working knowledge of our SAP MyQuotes and/or the Dell Velocity Stack (OSC, Gii, DSA) a plus
  • Program Management / Project Management background; requirements solicitation, prioritization
  • Knowledge of Dell EMC Products – optional, highly useful
  • Knowledge of Dell EMC E2E process – optional, highly useful
  • Perform HR responsibilities as necessary; recruits and hires employees and contractors with the appropriate skill sets, and completes annual employee Performance appraisals.
  • Interact with senior managers and executives to establish product go to market strategies and 12 – 24 month roadmap knowledge related to new product introductions, enhancements, and break/fix activities.   
  • Responsible for establishing offer manager objectives, KPI's, metrics, and communicating short and long-term business goals, ensure that product offer Governance and Standards are in place and utilized.  
  • Provide guidance to subordinate employees involved in designing, developing and implementing product offer solutions that are aligned with established polices and standards; also identifies and recommends changes to established practices and policies that affect subordinate employees.
  • Maintain schedules and coordinate activities of the offer management group to support the priority communicated from the Product Business Units; monitor the completion of tasks within time and cost constraints and ensure that business requirements and functional needs are met.
  • Prepare and present project proposals to users in functional areas and work with GOPO technical teams to analyze the impacts of proposals on other cross Dell EMC groups and helps to establish successful solution direction
  • Strong working knowledge of our SAP MyQuotes and/or the Dell Velocity Stack (OSC, Gii, DSA) a plus
  • Program Management / Project Management background; requirements solicitation, prioritization
  • Knowledge of Dell EMC Products – optional, highly useful
  • Knowledge of Dell EMC E2E process – optional, highly useful
  • Perform HR responsibilities as necessary; recruits and hires employees and contractors with the appropriate skill sets, and completes annual employee Performance appraisals.
  • Interact with senior managers and executives to establish product go to market strategies and 12 – 24 month roadmap knowledge related to new product introductions, enhancements, and break/fix activities.   
  • Responsible for establishing offer manager objectives, KPI's, metrics, and communicating short and long-term business goals, ensure that product offer Governance and Standards are in place and utilized.  
  • Provide guidance to subordinate employees involved in designing, developing and implementing product offer solutions that are aligned with established polices and standards; also identifies and recommends changes to established practices and policies that affect subordinate employees.
  • Maintain schedules and coordinate activities of the offer management group to support the priority communicated from the Product Business Units; monitor the completion of tasks within time and cost constraints and ensure that business requirements and functional needs are met.
  • Prepare and present project proposals to users in functional areas and work with GOPO technical teams to analyze the impacts of proposals on other cross Dell EMC groups and helps to establish successful solution direction
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