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Epic Technical Coordinator

Hopkinton, Massachusetts

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Job ID R036710 Date posted Sep. 27, 2019

Epic Technical Coordinator

Location: Remote US

Competitive salary

Virtustream, a Dell Technologies business, is the enterprise-class cloud company that is trusted by organizations worldwide to migrate and run their mission-critical applications in the cloud. For enterprises, service providers and government agencies, Virtustream’s xStream® Management Platform and Infrastructure-as-a-Service (IaaS) meets the security, compliance, performance, efficiency and consumption-based billing requirements of complex production applications in the cloud – whether private, public or hybrid.

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as an Epic Technical Coordinator on our team at Virtustream.

Dell creates technology solutions for a changing world. Our IT Architecture team translates our customers’ business requirements into total enterprise-wide solutions. It takes deep technical knowledge to create architectural designs that exceed service requirements. We’re skilled in analyzing the customer’s business goals, objectives, needs and general business environment to create technical system solutions. Our expertise includes integrating hardware, processes, methodologies and software into the customer environment.

Key Responsibilities

  • Directing and managing the Epic AMS team during technical software version upgrades and applicable RA\SU updates.
  • Manages the issue tracking process and conveying updates to the key stakeholders.
  • Continually provides process improvement to ensure efficiency across the customer landscape.
  • Ability to manage multiple projects and customers at any given time.
  • Strong technical background in Epic Healthcare. This will require the understanding and exposure to Cachè, Client Systems, and Presentation delivery.
  • Working with Epic representatives, the organization's business community, and tecnical application owners to ensure the system meets the organization's business needs in regards to the project deliverables and timeline.

Must Have Requirements

  • Minimum of 5-7 years of professional experience working with Epic Healthcare
  • Robust understanding of the Epic Upgrade\Update process and all of the corresponding Epic workflow areas
  • Experience with Project Management
  • Strong organizational and communication skills
  • Ability to develop and adhere to stringent time schedules in order to meet project deadlines and to sequence activities logically

Preferred SKills

  • Bachelors Degree (Masters Degree highly preferred)
  • Epic Certifications

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to lead the way in IT architecture development, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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