Technical Account Manager
Hong Kong, Hong KongJob ID R1910394 Date posted Aug. 01, 2019
As one of our Technical Account Managers (TAM) based in Hong Kong, you will be responsible for building and maintaining post-sales relationships with VMware's Enterprise customers. These customers are typically large accounts adopting VMware virtualization software across their data centers.
You will serve as a trusted advisor to ensure successful implementations and as a technical account manager to ensure that the customers serve as a positive reference and continue their standardization on VMware technology. Additionally, you will become the customer's single point of contact into all of VMware. As such, your technical abilities will be critical in identifying solutions, troubleshooting issues, and answering technical questions as they arise. TAMs consult closely with customers to ensure their satisfaction and ROI with the VMware platform.
TAMs are also the customer’s virtualization guide and primary liaison with VMware, and are accountable for identifying and directly addressing all business and technical issues. They must marshal resources across the VMware organization when necessary. In addition, TAMs proactively expand VMware platform adoption and standardization within accounts, driving relationships at every level internally and externally to advocate VMware technology and influence change. Outside of field activities, TAMs report key account metrics and insight to internal VMware teams, and contribute to TAM Program process development.
The TAM will be working within our Professional Services Organization (PSO).