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SD-WAN Professional Services Consultant

Heredia, Costa Rica

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Job ID R1913393 Date posted Oct. 10, 2019

VMware’s SD-WAN has grown up. Enterprises are moving from just trying and testing SD-WAN to a full-scale rollout. Do you want to join a global team of dynamic, self-starter network engineers who want to lead our clients and partners in deploying this next-generation WAN technology? We want you to join us on a journey to transform some of the largest enterprise WAN networks in the world. This is a highly technical, hands-on role, as you will be responsible for the SD-WAN deployment and rollout. You will work with VMware sales, partners and customer network architects to develop the detailed network design, and successfully carry out the deployment and cutover. You will solve potentially complex network problems which span beyond just SD-WAN and take it all the way to resolution. You will also take the practical, real world learning and help us further improve our products and usability.

Area of Focus:

  • Create the High Level Design (HLD) and Low Level Design (LLD).
  • Configure and Architect SD-WAN network


  • Design, build, and configure VMware SD-WAN product as per Design requirements determined during customer meetings
  • Be the Technical expert in the discussions among peers and be a technical advocate of VMware SD-WAN portfolio with customers
  • Convert the High Level Design Requirements into Low Level configurations and convert the Business requirements into functional possibilities
  • Define the cutover plan and participate in the cutover calls (after hours possible)
  • Design, build, and maintain deployment labs for validating designs and reproducing issues.
  • Track the deployment progress (number of sites, software releases). Recommend and plan software upgrade as necessary.
  • Review changes in customers requirements, feature needs, and communicate with account team and product management
  • Tackle challenging network issues which may span multiple network devices and not just SD-WAN
  • Enjoy traveling and interacting with various functions in VMware clients and partners such as project manager, network engineers, director of network architecture, and CIO


  • Network Industry Certification such as CCIE or equivalent
  • Practical experiences of routing design and implementation using OSPF and BGP
  • 7+ years of experience supporting or deploying WAN technologies, data centers networking, and network security in the enterprise production network
  • General understanding of enterprise networking design and architecture such as WAN Edge, Core, Firewall topologies, and Internet Edge
  • Hands on experiences with different products and technologies commonly seen in Enterprise network, including routers, switches, firewall, VPN concentrator, Wireless LAN, hypervisors, Windows, Linux, etc.
  • Familiarity with Linux and network analysis tools such as iptables, tcpdump, traceroute, etc.
  • Virtualization experience with VMware and KVM.
  • Cloud service experience including AWS and Azure
  • Ability to pick up and learn new things, be autonomous, and be creative in solving complex problems.
  • Understanding of APIs and experience with a scripting language is a plus
  • Capability to tie various networking technologies together and be able to articulate it simply
  • Excellent time management skills to be able to manage multiple projects


  • 5+ years of experiences in customer facing roles, such as Customer Support, Deployment Engineer, or Network Engineers
  • Exceptional communication and listening skills, ability to quickly build rapport, establish trust and credibility with VMware clients and partners
  • Ability to manage multiple parallel projects, ensure on-time delivery, and report progress and status to executives
  • Ability to travel both domestic and international

You will engage a multi-functional team regularly which includes Technical Account Manager, Systems Engineer, Solution Architect, Product Managers, and Support Engineers within VMware, as well as appropriate people from VMware clients and partners. These include, but are not limited to Architects, Engineers, and Project Managers.VMware, is an EPIC2 community and was recently listed as #42 on Fortune’s 100 Best Review. We enjoy helping our people grow professionally as well as in our community. Our passionate and enthusiastic employees exemplify our shared values and continue to drive our company to new heights and influence within the business landscape and beyond

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