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Lead Business Analyst - Enterprise Data & Analytics

Heredia, Costa Rica

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Job ID R1903686 Date posted Mar. 19, 2019

Lead Analyst should have data analysis skills and hands-on experience on BI/Visualization tools and concepts. Candidate should also have relevant experience working as a BI Analyst across the end to end BI Project lifecycle; including, but not limited to the following: requirement gathering, KPI and metrics definition, dashboard and report design, partnering with IT to design and review technical solutions, conduct user acceptance testing (UAT), and drive adoption of BI deliverables/reports.

This person will be part of a larger Business Intelligence & Advanced Analytics Team; as such, s/he will support stakeholders across different business processes, BI applications and reports, facilitate ad-hoc analysis, and/or any project activities related to BI tracks.

Key Responsibilities:

  • Drive BI strategy, solution definition and execution for projects.
  • Responsible for project planning, work product quality, project execution and project reviews.
  • Become a subject matter expert on internal BI and reporting solutions.
  • Become an advocate for BI usage and support user enablement and adoption.
  • Develop in-depth business requirements for large projects -across a variety of business functions in all size projects.
  • Manage stakeholder engagement with business teams to help define / refine / drive the BI strategy.
  • Drive data analysis – identifying trends and key drivers of metrics.
  • Demonstrate expertise on business processes, life-cycles, and data drivers.
  • Drive testing activities on new solutions introduced into production.
  • Drive input to BI development team on requirements and enhancements to existing data sets and reporting technologies.
  • Collaborate on the definition of KPIs and metrics to monitor and run the business.
  • Lead reporting projects, taking ownership of successful completion for end to end lifecycle for large company wide projects.
  • Plan and execute  communication, training, and documentation to enable successful user adoption.
  • Drive proof-of-concepts, BI tool evaluations, and data analytic activities.
  • Guide and mentor other Business Analysts in the team.
  • Demonstrate innovation & thought leadership toward enhancing business value, process improvements and customer impact.

Skills and Experience:

  • Minimum of  9 - 12  years’ experience in business analysis, requirements development, and implementation of Business Intelligence solutions.
  • Direct engagement with business stakeholders and other project team members
  • Technical knowledge and experience working with industry leading BI tools such as SAP-BO, Tableau, or any other similar tool
  • Proficiency on standard SQL is a must (PostgreSQL or SAP-HANA highly desirable)
  • Prioritize, define, and execute ad-hoc reports and data analysis as needed
  • Business process knowledge in CRM and Sales Management
  • Understanding of the primary business functions in a software organization, such as Sales, Professional Services, Renewals, Customer Advocacy, and the implementation of Business Intelligence solutions for these areas.
  • Leadership skills working with distributed teams, at all levels of the organization without direct management oversight.
  • Experience working in virtual environments.
  • Excellent upstream and downstream communication skills, ability to communicate complex ideas verbally and through documentation
  • Ability to handle multiple projects task simultaneously with meticulous attention to detail
  • Strong negotiation skills, leadership, team-building and mentoring skills.
  • Resilient and flexible, comfortable with ambiguity, and adaptable to fast-changing environment/objectives.
  • Collaborate with and manage expectations of stakeholders across multiple functions.
  • Demonstrated strategic thinking ability

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