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Enterprise Technical Support Engineer - Turkish Customers (f/m/d)

Halle, Germany

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Job ID R044105 Date posted Nov. 01, 2019

Enterprise Technical Support Engineer - Turkish Customers (f/m/d)
Halle (Saale), Saxony Anhalt


Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and were committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.
Responsible for providing phone- based technical support for Dell Enterprise Support Customers, the Technical Support Engineer is the first point of contact for Turkish Enterprise Support Customers with advanced hardware, operating system and application issues.

Role Responsibilities:

  • Provides first-level technical support on Dell supplied server and storage products
  • Identifies and resolves issues affecting customer server systems
  • Uses troubleshooting techniques and tools to identify technical defects/issues
  • Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
  • Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
  • Engaging necessary support staff to resolve escalations in as short a time frame as possible
  • Attends required technical training sessions and makes effective use of assigned lab time


Requirements:

  • Thorough working knowledge of Server and Storage architecture/technology
  • Thorough knowledge of Service Procedures
  • Ability to analyse and solve technical problems related to server/storage products by investigating potential solutions using troubleshooting skills
  • Excellent interpersonal skills
  • Outstanding customer handling skills
  • Excellent Turkish and English language skills


Preferences:

  • In-depth knowledge and understanding of policies and procedures and the ability to determine course of actions based on given guidelines
  • Thorough working knowledge of Dell supplied applications
  • Excellent telephone skills
  • German language skills

Benefits:
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you want to be at the leading edge of technically challenging customer support, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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