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Software Engineer 2 (Platform Reliability Engineering)

George Town, Malaysia

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Job ID R51478 Date posted Jul. 12, 2019

Job Title:        Software Engineer 2 (Platform Reliability Engineering)


The Platform Reliability Engineering team focuses on the performance and stability of the services that underpin Dell’s revenue generating applications. The platform we run supports key customer touch points throughout their entire journey with us from browse, search and configure, to quote, cart and checkout. The Platform Reliability Software Engineer in particular:

  • Responds to production incidents and, in critical situations, participates in triage/root cause analysis on MIM bridges to provide solutions to incidents in a high-uptime environment
  • Develops code that automates repetitive tasks performed by the application support team
  • Develops alerting and monitoring mechanisms that proactively notify the team of potential issues and errors which could potentially impact availability of production systems
  • Develops self-healing solutions that could proactively detect anomalies from system logs and then automatically perform steps to restore and recover service
  • Provides regular inputs to development teams to enable continuous improvements in the architectural design of future-state commerce applications


  • Bachelor’s degree in Computer Science, IT or equivalent
  • 2+ years in an operations or software engineering role
  • Excellent verbal and written communication skills
  • Strong problem-solving skills and an eagerness to learn
  • Passion for technology as well as helping customers and team members

Required Skills:

  • Expertise with continuous deployment software development lifecycles
  • Working knowledge of C#, ASP.NET, PowerShell, HTML, CSS, Javascript, JQuery
  • Understanding of Dell's commerce platform including but not limited to Pricing and Cart Services
  • Experience with application monitoring tools including Splunk, Riverbed or Tableau

Company Description:

With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.

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