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Analyst, Resource Management

Eldorado do Sul, Brazil

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Job ID R035360 Date posted Sep. 19, 2019


Job Description

Resource Analyst, Global Contact Center Operation


Competitive salary

Location, Eldorado do Sul, Brazil 


Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a  [Resource Analyst] on our [Business Support] team in [Sao Paulo, Brazil].

Our technology drives human progress. Our generous commission schemes drive our sales staff to achieve. In Sales Compensation Operations we take charge of the calculation of commission and incentive award payments to sales personnel. We’re tasked with developing, implementing, communicating and administering sales commission or incentive programs, plans, policies and quotas. We also analyze sales performance results, prepare commission expense reports and provide presentations and recommendations for sales or finance management.

Key Responsibilities

Candidate will be responsible for:

  • Providing real-time support on incidents and service level adherence management
  • Performing business service request
  • Identify and communicate issues impacting our internal customers and communicate agreed action
  • Manage multiple call queues for all perspective regions
  • Execute planned skills changes
  • Disseminate Ad0Hoc reports


    Essential Requirements

  • Fluent in English
  • Must be able to work on site
  • Analytical
  • Ability to communicate on various levels


    Desirable Requirements

    Background in Workforce Management (WFM)


    Benefits
    We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

    If you have strong analysis and calculation skills, this is your opportunity to develop with Dell.



    Closing date:  October 14th, 2019.

    Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here. Learn more about Diversity and Inclusion at Dell here.

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