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Enterprise Virtualization (Microsoft) and Systems Management Specialist

Dublin, Ireland

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Job ID R38269 Date posted Mar. 22, 2019

Enterprise Virtualization (Microsoft) and Systems Management Specialist

Cherrywood, Ireland

We have an unrivalled opportunity for an experienced Enterprise Solutions Support Advisor to work in our EMEA ProSupport Enterprise Expert Centre, offering the highest level of solutions support and remote advisory services to Dell’s Enterprise customer base on high-end/high value-add enterprise solutions/technologies including messaging, back-up/recovery & archiving, virtualisation, operating systems, networks & security and databases.  No other centre offers you such a high level of exposure to such a large enterprise client base and the associated enterprise solutions and technologies. 

As part of the Solutions Support Team (SST) you will be responsible for the overall Customer Experience (CE) of Dell's Enterprise customers.

Your main responsibilities will involve:

  • Delivering solution support for advanced software customer escalations through troubleshooting, research, environment replication & identification of workarounds.
  • Actively supporting the customer in all aspects through to problem resolution while keeping the customer informed throughout life of the incident (s). Interlocking with Technical Account Managers (TAMs) and Regional Sales Account Managers (SAMs) to address customer issues and queries.
  • Attending required technical training sessions and making effective use of lab time while securing relevant industry certifications.   
  • Co-ordinating resources to resolve technical issues and turn around strained relationships at large high profile accounts in both pre and post-sale stages

Your skills and qualifications will ideally include:

  • Excellent knowledge of Microsoft Operating Systems: Windows Server 2008 R2 / 2012 R2 and Windows Server 2016
  • with major focus on :  Active Directory/DNS, Microsoft Failover Clustering, Hyper-V,  Azure Stack, Storage Spaces Direct / Storage Spaces (Classic)
  • Excellent troubleshooting skills of all roles and features, installation/configuration, disaster recovery, scripting (PowerShell)
  • Good understanding of infrastructure management protocols: SNMP (traps/alerts/MIB), WS-MAN, WMI
  • Working knowledge of the following SAN / Network technologies & protocols (ISCSI, FCOE, Fibre, iWarp, DCB, RDMA)  
  • Industry certifications (Any 1 minimum) – MCSA 2012/ 2016, MCSE 2012/2016 Private Cloud, Server Infrastructure or Azure, MCITP Exchange or SQL Server, CCNA.
  • Fluency in English and the ability to speak any of the following languages is a must – German, French or Italian

Whether your background is in hardware or software, or you’re at home with both, a career with us promises great training (and assistance to acquire professional certifications) and development, a fantastic work/life balance and real opportunities to progress. Language skills are a must, as we support our EMEA customers in 20 different languages.

Apply today to the World’s largest start up.

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