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Account Management Program Manager

Draper, Utah

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Job ID R024386 Date posted Jul. 17, 2019

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Consultant, Project/Program Management in Hopkinton, MA.

Principal Accountabilities

  • Manages projects, or specific activities related to projects within given constraints of scope, schedule, budget, and quality through the duration of the project
  • Allocates work among team members and provides guidance on a regular basis
  • Conducts periodic reviews to ensure project is on track and conducts post-project reviews
  • Ensures all project documentation is kept up to date and communicated to the relevant stakeholders on a timely basis
  • Utilizes relevant project management tools, systems and applications
  • Defines supporting and/or driving process improvements
  • Dotted line report to regional theater director

Principal Responsibilities

  • Typically responsible for large sized or complex projects and significant components of multiple projects
  • Impact is on multiple functions or processes and could have global impact
  • Makes decisions on resource procurement and allocation; Ensures accuracy of resource management in the various HES Account Management tools
  • May have large budget responsibility; Track and manage HES Account Management portfolio offerings
  • Identifies and allocates resources as necessary to ensure deliverables are met
  • Evaluates and implements global best practices techniques that ensure goal achievement
  • Influences and manages continuous improvement of project/program process, practices and initiatives at a regional and/or global level for HES Account Management
  • Maintains in-depth awareness of industry trends, business conditions and internal processes and practices to meet program delivery requirements; Works closely with HES Account Management business development office to drive new business and renewals processes globally


  • Ability to lead mid to large-sized project teams
  • Ability to communicate clearly and present at senior leadership levels
  • Ability to manage risk and project decisions
  • Proficient in negotiating and conflict management
  • Strong working knowledge of Microsoft Office products
  • Strong communication, problem solving and presentation skills
  • Ability to work in a team environment
  • Detail oriented
  • Possesses strong product/technology/industry knowledge
  • Ability to influence others to achieve results

Education and Experience

  • Typically requires 8+ years of related experience in a professional role with a Bachelor’s degree; or 6+ years with a Master’s degree; or 3+ years with a PhD or equivalent experience.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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