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Inside Sales Representative

City of Taguig, Philippines

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Job ID R024380 Date posted Jul. 19, 2019

DESCRIPTION:

Role Overview
Dell is hiring Inside Sales Representatives who have strong organizational, planning, and communication skills with a track record of building successful customer relationships in a transactional environment. This position offers you the opportunity to work in a merit based environment and utilize your sales experience, while scaling your career into advanced sales and/or leadership in a Fortune 50 company. An Inside Sales Representative is responsible for selling Dell services (via telephone, web, or email) to specified customer segments and ensuring a positive customer experience.

Role Responsibilities
- Drives inbound and outbound calls, emails, and quote requests to focus on maintaining and expanding customer relationships as well as increasing conversion gains with existing and new customers
- Acts as a trusted business advisor to the customer and utilizes the knowledge of Dell Services products, technology, and tools to help customers grow & thrive
- Recommends services solutions considering customer needs and Dell interests
- Stays abreast of current industry trends and how Dells customers are being impacted to help solve specific market challenges in targeted segments
- Engages cross-functional resources, regardless of geographic location, in order to achieve goal/ meet customer needs
- Effectively prioritizes multiple demands while ensuring customer needs are met
- Makes decisions based upon an appropriate amount of information/data analysis



QUALIFICATION:

Requirements
- 3-4years of years of relevant experience in International Call Center voice process
- Strong knowledge of Dell technology, services, and financial products and is able to identify how these products and services align to customer needs
- Articulate communicator, fluent in English with excellent listening skills
- Adaptable to day or night shift
- Self-motivated and ambitious
- Sells Consultatively has the ability to use collaborative communication to engage clients in discussions that results in mutual value.

Preferences
- Experience in Sales Process preferred

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