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Security Control Support Analyst – Secureworks – Atlanta, GA

Chicago, Illinois

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Job ID R036158 Date posted Sep. 27, 2019

Security Control Support Analyst - Secureworks - Atlanta, GA

Company Description

Secureworks® (NASDAQ: SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. Built on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threats.  Red Cloak™ software brings advanced threat analytics to thousands of customers, and the Secureworks Counter Threat Platform™ processes over 300B threat events per day. We understand complex security environments and are passionate about simplifying security with Defense in Concert™ so that security becomes a business enabler. More than 4,000 customers across over 50 countries are protected by Secureworks, benefit from our network effect and are Collectively Smarter. Exponentially Safer.™

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.  

Role Overview

Secureworks is a leading cybersecurity organization that has just launched Red Cloak Threat Detection & Response, a new cybersecurity product that will enable IT professionals worldwide to monitor and secure their environments.  We’re hiring a Security Control Support Analyst that will assist our customers with configuration, management and troubleshooting of Secureworks and 3rd Party security technologies. This Security Control Support Analyst will work closely with their Security Analysis counterparts to ensure a strong closed-loop between the configuration and health of key security controls and the analysis of the outputs of these controls.


Knowledge, Skills and Abilities

  • Excellent understanding of computer network fundamentals including address resolution protocol, routing, network address translation, virtual private networks, and the OSI model 
  • Excellent problem-solving skills and keen ability to diagnose and troubleshoot technical issues. Well-spoken and articulate containing an attention to detail with excellent writing abilities
  • Strong understanding of security fundamentals and best practices
  • Strong level of networking expertise and understanding of networking fundamentals, and well known protocols/services including GRE,TCP/IP
  • Solid understanding of intrusion detection, firewall operations, and other general security practices
  • Solid understanding of advanced endpoint technologies that includes knowledge of telemetry collected by endpoint agents
  • Generally familiar with scripting/programming: Examples include Python, PHP and Perl
  • Ability to create, read and interpret network diagrams in service of supporting our Customers
  • Basic understanding of Windows and Unix or Linux operating systems including, but not limited to:
    • Navigating the directory structure
    • Managing processes
    • Obtaining system statistics such as CPU, memory, disk, network interface utilization from the command line
    • Identifying potential problems from system logs

Role Responsibilities

  • Responsible for providing support on Secureworks-proprietary technologies and 3rd Party technologies related to the Threat Detection & Response platform; making device configuration changes and working with customers to troubleshoot issues
  • Responsible for answering inbound calls, chat requests, and emails from customers, creating tickets for all work performed, and addressing customer requests or issues
  • Work within a 24x7 shift-scheduled security operations environment, which does include the possibility of working weekends and/or nights
  • Participate in an on-call rotation for off-hours support as required
  • Learn prerelease products in the area(s) of support responsibility in order to support devices when released
  • Participate in knowledge sharing with other analysts and develop customer solutions efficiently
  • Perform other essential duties as assigned


Undergraduate Degree in a technical field such as Computer Science or Information Technology and 2-4 years of relevant experience or a Graduate degree and 0-2 years of relevant experience

Secureworks (A Dell Technologies Company) is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.  Learn more about Diversity and Inclusion at Secureworks here

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