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Project Coordinator, Vulnerability Management - Secureworks - Philadelphia

Chesterbrook, Pennsylvania

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Job ID R033601 Date posted Sep. 09, 2019

Vulnerability Management Program Manager - Secureworks - Philadelphia

Secureworks® (NASDAQ: SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. Built on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threats.  Red Cloak™ software brings advanced threat analytics to thousands of customers, and the Secureworks Counter Threat Platform™ processes over 300B threat events per day. We understand complex security environments and are passionate about simplifying security with Defense in Concert™ so that security becomes a business enabler. More than 4,000 customers across over 50 countries are protected by Secureworks, benefit from our network effect and are Collectively Smarter. Exponentially Safer.™

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.  

Role Overview

Our business at Secureworks is growing. We are looking for a Vulnerability Management Program Manager to join our team and manage our client’s complex Vulnerability Management projects, portfolios and overall service delivery.

The ideal candidate will have demonstrated experience leading a team that is not located on site. The candidate must have the ability to interact with senior level executives, have strong command skills, and confidently address issues and communicate solutions. The Program utilizes common VM technologies and services as well as ticketing systems and business intelligence tools.

Role Responsibilities

-Ensure the seamless delivery of all Vulnerability Management services provide by Secureworks to Client.

- Perform client account management (communications, site visits, monthly & Quarterly Governance, etc.)

-Lead cross-functional program teams by planning and tracking of tasks, schedules, resources and dependencies- facilitate & drive project meetings

-Drive definition and closure of project requirements, project plans/schedules, and resource needs with stakeholders and within team resources

-Actively manage programs and/or project portfolio, provide consistent program status and progress against objectives

-Manage projects/portfolios that involve significant business complexity and communication, with organized collaboration and conflict resolution across diverse organization

-Analyze service offerings and program portfolio to define cost models and success metrics

-Participate and lead internal projects as required. Assist in building out and maturing the PMO

-Raise accountability; escalate issues in a timely manner and create and maintain detailed Project Plans

-Resolve issues, dependencies and conflicts; make certain that all team members are involved and engaged

-Demonstrate the ability to assess a situation and recommend changes to achieve goals, even if it means major mid-course changes to the project plan

-Work to ensure the program is successfully implemented while taking into consideration a complex customized environment, resource constraints, accelerated timelines.

-Champion & contribute to program management best practices and innovate & champion processes/methodologies at program level

As a managed security provider, SecureWorks expects its employees to understand and apply commonly known security practices and possess a working knowledge of applicable industry controls such as NIST 800-53. Employees will be expected to acknowledge their security responsibilities in writing prior to gaining access to company systems. Employees will be required to maintain a working knowledge of local security policies and execute general controls as assigned.


-Minimum of 5 years of related experience as a Program Manager or Service Delivery Manager in a technology focused Enterprise environment

-Minimum of 2 years of experience managing cyber security projects


-BS (MS preferred) in Computer Science or Engineering or equivalent

-CISSP certification preferred

-Project Management Professional (PMP) certification preferred

-Working knowledge of Vulnerability Management and other security tools

-Proficient experience working in an ITIL environment

-Advanced proficiency in: automated project management tools such as Microsoft Project; Business Intelligence tools such as Microsoft BI ; analytical, organizational, project management, interpersonal and communication skills (verbal and written)

-Ability to manage and prioritize multiple tasks and projects and assist/advise support engineers in establishing appropriate priorities as well as demonstrated ability to manage multimillion dollar customer projects and portfolios

-Working knowledge/experience of networking, security and applications preferred

Location – Philadelphia, PA

Secureworks (A Dell Technologies Company) is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.  Learn more about Diversity and Inclusion at Secureworks here.

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