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Technical Support Engineer 1, Enterprise Technical Support

Chennai, India

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Job ID R37093 Date posted Mar. 19, 2019

Technical Support Engineer 1, Enterprise Technical Support

Competitive salary

Chennai


Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a  Technical Support Engineer 1 on our Dell EMC Networking EnterpriseTechnical Supportteam in Chennai.

We go out of our way to give our customers the help they need. Our Enterprise Technical Support team specializes in our most highly technical and sophisticated products – from IT hardware and software to servers, networking, storage and the cloud. Issues can span installation, operation, configuration, customization, performance and usage. Fully trained on the latest upgrades or new products, the team can diagnose the problem and recommend the right solution remotely by telephone, e-mail, chat or online.
Key Responsibilities

  • The Network Support Engineer provides first-line technical support to Dell Networking customers on phone / email /chat.  The engineer answers questions about installation, operation, customization, performance and usage of Dell Networking products. 
  • The engineer should have good knowledge in high speed networking and be well versed in competing technologies, competitive product features, configurations, and industry direction.


Essential Requirements

  • Good knowledge of TCP/IP protocol suite (IP, ARP, ICMP, TCP, UDP, SNMP, FTP, TFTP) 
  • Good knowledge on Routing and Switching .
  • Good understanding of Wireless Networks.
  • Good troubleshooting skills.
  • Strong written/verbal communication and interpersonal skills.
  • Other major vendor certifications are also desirable.
  • Weekend shift and/Night Shift as required. 


Desirable Requirements

  • BE/BTech with 2 years Technical Support Experience.
  • Creative problem solving skills and dedication to seek problem resolution.
  • Have the ability to work independently and also as a team to resolve problems.
  • Good customer-relation skills and the ability to communicate intelligently and efficiently.
  • Desire to learn new technologies, adapt leadership techniques, and implement networking best practices.


Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you want to be at the leading edge of technically challenging customer support, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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