Search

Use your LinkedIn profile to find the right job match for you.

Job Match
Skip to main content

Technical Support Senior Technician - French Speaker

Casablanca, Morocco

Apply now
Job ID R95070 Date posted Mar. 06, 2019

Technical Support Senior Technician - French Speaker

Casablanca, Morocco

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Technical Support Senior Technician - French Speaker on our Technical Support team in Casablanca.

Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key Responsibilities

The Technical Support Senior Technician provides remote technical support expertise (via telephone, web or e-mail)  in a complex information infrastructure environment with the need to integrate Dell Technology products and systems with other Dell Technology and non-Dell Technology computer systems being operated by customers. He or she has the ability to convey sophisticated ongoing technical system support is critical to, and an essential component of, both Dell Technology's business operations and the business operations of Dell Technology customers.

  • Resolves complex issues forwarded by other team members (e.g. executive technical escalations)
  • Applies knowledge of servers and networks to field non-critical incidents, problems and recurring requests received from enterprise level customers by following documented Standard Operating procedures
  • Solves problems for customers with challenging expectations (often escalated orirate)
  • Maintains/builds relationships with other groups that impact the technical aspect for phone support (e.g. tool content teams, product group)
  • Participates with leaders to determine focus areas for technical improvements (e.g. establishes targeted mentoring programs, consults on incentives related to technical performance)
  • Excels at tolerance for processes and people
  • Excels at recognizing internal and external customer’s needs and expectations


Essential Requirements

  • Fluent communication skills in French

  • Time management skills

  • Knowledge of job associated database, software and documentation

  • Problem solving skills

  • Results driven

  • Mentoring and coaching skills

  • Strong technical aptitude and troubleshooting skills

Benefits


We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you want to influence plans and activities that bring game-changing products into the global spotlight, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

Employees at work Explore This Location

Interested InSelect locations and/or categories of interest below and click the plus symbol.

  • Product Services, Casablanca, Casablanca-Settat, MoroccoRemove
  • Dell EMC, Casablanca, Casablanca-Settat, MoroccoRemove
  • Dell, Casablanca, Casablanca-Settat, MoroccoRemove

Related Stories