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Technical Support Manager - French Server

Casablanca, Morocco

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Job ID R79307 Date posted Jun. 04, 2019

Technical Support Manager - French Server

Casablanca, Morocco

Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service? Do you want to be a hero to Dell’s customers by resolving their complex IT issues? Within Dell Services, we are looking for a Technical Support Manager - French Server to join our remote technical assistance team based in Casablanca, as well as providing telephone and email assistance to our European customers as part of the Dell Global Service Desk.

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

Key Responsibilities

  • Drive Operational excellence: Manage the day-to-day operations of a technical support team, ensuring delivery of customer satisfaction, quality, cost control and efficiency targets
  • Support our sales and develop customer loyalty: Partner with Sales and Global support services team to facilitate sales success and services revenue growth, driving  awareness and confidence of our support capabilities
  • Expand our capabilities: Continuously expand our internal capabilities ramping our support team members in terms of technical expertise and certifications
  • Managing the team: Responsible for recruitment, career development/planning, performance and pay discussions of team members
  • Developing the team: Develop a great place to work climat within the team, inspiring them sharing mid-long term vision, and create a real sense of inclusion
  • Initiate and drive business optimisation and transformational projects: Proactively develop or participate in cross functional business projects and initiatives to improve performance of the organization (Contact and cost reduction, operations improvements)

Essential Requirements

  • Master Degree in business or  IT
  • 5 years of experience in a people management role
  • Excellent analytical, planning and decision making skills
  • Ability to learn on the fly, and actively seek new challenges for personal development
  • Excellent presentation and  communication skills, both verbal and written
  • Drive for result, deliver on commitments, Building effective teams
  • Great management and people development skills

Desirable Requirements

  • Ability to work comfortably with all levels of management and staff
  • Ability to provide direction to and mentor others with great networking abilities

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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