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Inside Product Specialist (Sales Coach) - France

Casablanca, Morocco

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Job ID R26394 Date posted Mar. 01, 2019

Inside Product Specialist  (Sales Coach) - France

Casablanca, Morocco

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Professional Services, Field Marketing at Dell, we are looking for an Inside Product Specialist 3 (Sales Coach) to join our team in Casablanca.

 Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key Responsibilities

  • Act as subject matter expert for Dells Services products portfolio
  • Stay up to date with new internal/external Services offerings and Solutions
  • Meet or exceed stated KPI goals (chat services revenue, margin, SRU, and critical attach rates)
  • Partner with core sales agents and managers to develop and communicate creative and effective strategies and rep-level action plans to grow services
  • Influence agent behavior to improve service attach rates and SRUs
  • Ability to demonstrate by example when required (selling Dells Services Products via chat to the customer)
  • Report performance on a weekly basis with clearly stated actions to address any underperforming metrics

Essential Requirements

  • Ability to influence individual and group performance via coaching and relationship-building
  • Fluent French and English
  • Minimum 5 years of sales experience
  • Proficiency with Microsoft Office especially PowerPoint, Excel, Outlook, SharePoint
  • Great communication skills
  • Comfortable with a fast-paced sales environment
  • Be able to deal with ambiguity


Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package. 

Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including

pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against based on such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.

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