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Technical Support Engineer 2 - VxRail

Cairo, Egypt

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Job ID R041882 Date posted Nov. 07, 2019

Technical Support Engineer 2 - VxRail

Competitive Salary

Location: New Cairo

Dell provides the technology that transforms the way we all work and live. But we are more than a technology company — we are a people company. We inspire, challenge and respect every one of our over 100,000 employees. We also provide them with unparalleled growth and development opportunities. We can’t wait for you to discover this for yourself as a Technical Support Engineer 2 - VxRail on our Technical Support team in Cairo, Egypt.

We go out of our way to give our customers the help they need. Our Enterprise Technical Support team specializes in our most highly technical and sophisticated products – from IT hardware and software to servers, networking, storage and the cloud. Issues can span installation, operation, configuration, customization, performance and usage. Fully trained on the latest upgrades or new products, the team can diagnose the problem and recommend the right solution remotely by telephone, e-mail, chat or online.  

Key Responsibilities:

  • Take ownership of technically complex customer reported issues from web, phone, chat and email sources and work closely with the customer until it is completely resolved working with senior support engineers
  • Ensure that he/she is available to work in shifts and flexible with overall coverage for technical support to include weekends
  • Document relevant information and ensure that the customer is communicated in a timely manner regarding the overall progress of their issue
  • ·Resolve customer reported issues while working closely with the Engineering, SE and other cross functional teams and provide feedback to Engineering for improving the product quality and reliability
  • Ensure that customers are treated with highest degree of respect and drive operational excellence through quality closures and proper escalation of issues

 Requirements:

  • Bachelors Computer Engineering or Computer science
  • 2 to 5 years of Relevant experience  
  • French or German language is highly preferable
  • Virtualization - VMWare vSphere – VCP certified or relevant work experience
  • SAN/VSAN - Good knowledge of fibre channel switches
  • Ethernet Networks
  • Fluency in advanced troubleshooting skills, methodologies and processes
  • Broad system application and IT knowledge
  • High level of Adaptability (ability to quickly learn new technologies as required)
  • Customer facing experience

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

Closing date: 08/01/2020

Apply now!

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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