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Senior Analyst, Technical Writer (RSA)

Cairo, Egypt

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Job ID R78098 Date posted Nov. 21, 2018

Sr. Analyst, Technical Writer (RSA)

Cairo, Egypt

Key Accountabilities

  • Writes, edits and proofs hard copy and online documents for consistency. Examples: reference documents for hardware and software products, code, user interface tests, white papers, Application Program Interface and Command Line Interface Documentation, online help systems.
  • Ensures all deliverable are technically and mechanically accurate.
  • Collaborates with department team members, engineering, marketing, services, legal, regulatory and others to develop content for standard documentation sets, software and special initiatives in-line with the development cycle.
  • Creates and manages document schedules, content management, and information architecture.
  • Defines processes for content modification, content globalization, content sensitivity, content accessibility / disability (508).
  • Maintains content, tools, application access, account administration, and workflow administration.
  • More experienced writers may train outside business groups as needed on tools, applications, reporting, and content workflow needs.
  • Defines, ratifies, documents and monitors Dell documentation management processes and procedures to comply with ISO and internal quality standards.  

Key Responsibilities

  • Writes Edit structure modules for Software / Hardware that has moderate level of complex features or components.
  • Maintains content topics or module that have moderately complex features or components.
  • Conducts interviews with various users and technical staff to gather data for documentation.
  • Researches and translates technical information into manuals and/or web-based documents for non-technical and technical users.
  • Moderate level of complex work with daily direction by management or senior level team members.
  • Ability to manage multiple projects that are simple in scope.
  • Possesses and is capable of clearly articulating a basic understanding of the RSA solutions portfolio, as well as industry infrastructure solutions / technologies as they relate to information security and identity management.
  • Demonstrates excellent communication and interpersonal skills.

Essential Requirements

  • Degree in Computer Science or Business.
  • 2 to 6 years of experience
  • Proficiency in English language, any other European language is a plus.
  • Knowledge of industry standards such as ISO 27001 & 2, CoBiT and ITIL is a plus.

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