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RSA Channel Operations Analyst

Cairo, Egypt

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Job ID R038441 Date posted Nov. 10, 2019
Job Description Summary
A Partner facing position that requires the individual to be the key contact for Deal Registrations, On-boarding new partners and Case Management. Individual works with RSA Partner Sales staff and internal departments at various levels including field sales. Manages and enforces guidelines related to, Channel programs, and standard Channel Rules of Engagement. Understanding sales systems and tools. Needs to identify situations requiring escalation of unique and/or complex concerns or issues for resolution.

Principal Duties & Responsibilities

• Manage Deal Registration, Case management and Partner on-boarding
• Make necessary outbound calls to Sales and/or Partners to resolve issues, answer questions and help facilitate an ease of doing business - Mostly email based
• Channel System Support for internal & external users for Partner Central and MyQuotes 
• Channel System Training for internal & external users  
• Maintain account profiles on both current and new channel partners 


Requirements:

• 0-2 Years of working experience

• Bachelor degree in Business Administration or related fields

• ​Flexibility working in shifts

• Fluent in English

• Proficient in Microsoft Office applications 

• Strong customer service skills 

• Strong sense of urgency, excellent follow-up 

• Detail oriented and proactive, self-motivated 

• Interpersonal and Conflict resolution skills 

Effective written and verbal communications skills

• Salesforce and SAP knowledge is a plus

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