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Engineer 2- Service Delivery (French Speaker)

Cairo, Egypt

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Job ID R91611 Date posted Feb. 11, 2019

Implementation Specialist Data Protection Solutions "French is a Must"

Business Unit: SDS
Reporting To: Service Delivery Manger, Professional Services
No. of Vacancies: 1

PRINCIPAL DUTIES AND RESPONSIBILITIES

  • Provides software related custom integration and implementation support of DELL EMC products at customer sites involving unique environments and configurations; this may include pre-site inspection, initial installation, troubleshooting, implementation, customization, integration, and product orientation for the customer.
  • Installs Dell EMC products in a Mainframe and/or Open Systems hardware environment.
  • Performs moderately complex and/or extended-stay software implementations.
  • Demonstrate system capabilities, review software operation and management tools, and provide information to customer concerning the operation and use of DELL EMC products.
  • Provides proactive recommendations to the customer for improving their use of DELL EMC storage solutions to help maximize their satisfaction with DELL EMC.
  • Actively contributes to the configuration, layout and performance tuning of DELL EMC products.
  • Participates in the design and operational execution of the customer's disaster recovery process as required.
  • Performs necessary backup solutions maintenance and necessary data migration, as required.
  • Provides assistance to DELL EMC technical teams in the development of custom solutions and implementation preparation
  • Contributes to the development of strategies, policies and best practices through participation in management meetings and other direct contributions.
  • Develops and cultivates strong customer relationships ensuring a ''Customers for Life'' relationship. 
  • Adheres to proper escalation and change control procedures, prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures.
  • Stays current on technical specifications for hardware/software requirements of EMC and industry products and solutions through professional associations, trade journals, networking, and associated training and seminars.

Key Skills & Qualifications Required

  • Fluency in English
  • French is a Must


Required Technical Skill set:

  • Proficiency in hardware, software and/or operating systems environments.
  • Demonstrated Knowledge backup solutions.
  • Hands on experience with DELL EMC and/or Vendor storage technologies
  • Demonstrated knowledge of LAN/WAN technologies including SNMP, IP.
  • Fiber Channel SAN Experience (using Cisco/Brocade solutions)
  • Experience working autonomously and prioritizing multiple competing priorities. 
  • A demonstrated positive and proactive approach.
  • Excellent interpersonal and communications skills and the ability to build key relationships with stakeholders, up to and including Manager and Director Levels. 
  • Has an experience in working effectively in an unstructured and largely self-directed work environment with minimal supervision. 
  • Has an experience to engage in discussions about technical subjects and confidently deliver technical presentation to a wide array of audiences with both technical and non-technical backgrounds. 
  • Proven experience to work in a high pressure environment with multiple tasks, changing priorities, and changing resources. 
  • Experience working autonomously and prioritizing multiple competing priorities. 
  • Can travel up to 100%
  • Can work Full time residency.

Preferred Skills

  • Backup solutions
  • Experience Application software solutions
  • Experience with Infrastructure
  • Experience Networker/ Data Domain/ Avamar
  • Can influence others to achieve results.
  • DELL EMC backup related knowledge and certification.

French is a Must

French is a Must

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