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Associate Project Manager II (France RDC Team)

Cairo, Egypt

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Job ID R045560 Date posted Nov. 13, 2019

Principal Responsibilities:

Responsible for the delivery of projects with low complexity and low risk, the delivery of the standard project plan with minimal supervision and coordinates standard project plans, delivers against standard statements of work (SOW).

Performs services based on multiple level 1 services of different practices as well as customized service offerings.

Prepares, maintains and submits clear and concise activity progress reports and time recording/management reports to customers, management and sales in accordance with published procedures.

Ensures system based project closure.

Controls financial compliance.

Provides input for weekly revenue forecast.

Drives customer satisfaction in order to achieve Total Customer Experience (TCE).

Handles and makes management aware of potential issues or customer escalations.

Capable of negotiating scope discrepancies with the customer and kick-starting the change management process as required.

Point of contact during the project for all aspects of the engagement.

Ensures transparency by regularly communicating project status to the project team and customer.

Understands how Dell Solutions and Dell Services business can provide additional benefit to the customer.

Provide performance feedback to management.

Effectively coordinates cross-functional project teams.

Stays abreast of current industry trends and new technologies.

Complete quarterly accreditations.

Capable of running customer meetings and delivering solution overview and project planning presentations to the customer.

Skills:

Good ability to work independently.

Good customer service skills.

Strong technical aptitude.

Good organizational skills.

Good negotiation skills.

Good presentation skills

Accountability.

Fluent in French both written and spoken.

Education and Experience:

2+ years of related experience.

MBA is a plus.

PMP certification is plus.

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