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Systems Development Engineer/Product Support Engineer

Bukit Mertajam, Malaysia

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Job ID R27872 Date posted Mar. 10, 2019


  • Meet team project productivity and address issues affecting the Engineering Operations.
  • Be the Point of Contact for engineering issues within the team related to Tools, Process and skills and takes timely appropriate teams until issue closure.
  • Have expertise to handle complex project.
  • Have excellent messaging and Communication skills a requirement.
  • Have excellent knowledge of all services supported by the Project Engineering Team
  • Assist quality team with any issues/concerns/knowledge sharing to benefit team.
  • Have expertise in project setup requirements as per technical requirements.
  • Have expertise in scripting both python for MES/FIOF environments.
  • Strong troubleshooting skills in both Dell Legacy and ODM environment related queries.
  • Engage with IT/Process/Technology teams to improve / enhance existing tools, processes.
  • Liaise with other Dell facilities to ensure Best of Breed practices implemented in APJ.
  • Apply documented ISO procedures for all engineering tasks and engage with process engineering to apply updates when required.
  • Provide Training and Mentoring to other engineers in the engineering teams.
  • Display proactive approach & engage with Quality/Process/Tools teams on escalations and queries, assist in RCA of all issues.
  • Display positive approach to working in a changing and challenging environment.
  • Knowledge of all Engineering Tools. FMT, PET suite, ASMC, etc.
  • Knowledge of Dell Process Tools. Item Usage, WIPS, OFS, etc.
  • Backup cover for WIP Lead if team under resourced.


  • Knowledge of Operating Systems Architecture
  • Knowledge of Desktop/Notebook/Server HW Architecture
  • Knowledge of Python Scripting or UNIX bash shell scripts
  • Knowledge of Perl or DOS batch scripts
  • Must be able to work on own initiative & have strong communications skills.
  • Must be able to work on assignments that are complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations
  • Engineering Degree with 4-5 years experience in a technical similar role or Diploma/Cert with minimum 6-7 years experience in a technical similar role.
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