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(Senior) Delivery Specialist Storage (f/m) - Resident role

Budapest, Hungary

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Job ID R74502 Date posted Oct. 17, 2018

(Senior) Delivery Specialist Storage (f/m) - Resident role

Permanent Contract, Competitive Salary

Budapest, Hungary


Deployment Services is part of the Global Support and Deployment Services organization and is focused on delivering world class services to help our customers maximize value of DellEMC Storage, Data Protection and Converged Solutions. Our service Portfolio consists of implementation (design & planning, installation & implementation, configuration & integration, upgrade & expansion), data migration and residency services. Our key objectives are driving world class customer experience, industry leading team member experience and services growth, as well as contributing to the financial success of Dell Technologies with profitable services revenue.​

The Role

The Delivery Specialist provides custom design and implementation support on Dell EMC products involving software, at the customer site, including pre-sales kick-offs, initial design workshops, implementation, customization, integration and outline orientation for the customer.

Works closely with Dell EMC Sales, Customer Service, Project Managers and other Deploy personnel, Corporate Technical Support and the customer to ensure a smooth transition from start-up to integration/production mode.

Considered an expert in one subject and knowledgeable in a number of others in the design and implementation of Dell EMC software and hardware products. Knowledgeable of industry best practices in the implementation of complex storage environments.


Key Responsibilities

  • Installs Dell EMC products as per the specifications in the Statement of Work, Scope document and the Architecture Design Document. Performs highly complex and/or extended-stay software implementations. Successfully manages relations with Customers utilizing well-developed negotiation and influencing skills to acquire the internal and external resources necessary for optimal results. Supports Program Managers and Project Managers in developing Scopes of Work and Project Plans. May also occasionally support other activities as needed.
  • Represents Dell EMC in a professional manner to customers, Dell EMC Partners and other Dell EMC personnel at all times. Trains customer personnel when authorized by Deploy Management. Provides support and instruction to less experienced co-workers, through classroom training sessions or on-the-job mentoring. Acts as a mentor where possible and assists or presents training development environments to peers, customers and other organizations
  • Performs according to established safety standards. Reports unsafe situations and recommends improvements.
  • Supports and reports to the Project Manager while assigned to active customer engagements. Advises Project Manager on Level of Effort required to perform the assigned deploy activities when outside the expected duration.
  • Prepares, maintains and submits activity/progress reports and time recording/management reports in accordance with published procedures. Keeps Project Managers informed of activities, alerting of any issues promptly. Provides updates to Dell EMC case tracking system and or other technical applications for Software implementation and Problem Reporting/Resolution. Work with the Project Manager to complete end-of-project reports.


Essential Requirements

  • Minimum of 4 years in a design and/or implementation role, including strong technical ability in Dell EMC storage (Isilon)
  • One of more of the following would be an advantage: Unity, VNX, ECS, VMAX (Block & File).
  • Dell EMC Proven Professional Certification
  • Proficiency in software and/or operating systems environments.
  • Business fluent English and Hungarian language skills
  • Analytical and organizational  skills
  • Problem solving and presentation skills


Benefits
We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you’re ready to both champion and challenge world-class services on a global stage, this is your opportunity to develop with Dell.

Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Learn more about Diversity and Inclusion at Dell here.

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