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Endpoint Platform Engineer – Dell Secureworks – Bucharest, Romania

Bucharest, Romania

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Job ID R039853 Date posted Nov. 04, 2019

Endpoint Platform Engineer – Dell Secureworks – Bucharest, Romania

About us:

Secureworks® (NASDAQ: SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. Built on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threats.  Red Cloak™ software brings advanced threat analytics to thousands of customers, and the Secureworks Counter Threat Platform™ processes over 300B threat events per day. We understand complex security environments and are passionate about simplifying security with Defense in Concert™ so that security becomes a business enabler. More than 4,000 customers across over 50 countries are protected by Secureworks, benefit from our network effect and are Collectively Smarter. Exponentially Safer.™ www.secureworks.com

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.  

Key Responsibilities

Endpoint Platform Engineer will focus on security platform management services on a variety of security platforms. The services will deliver security expertise and will act as a fully integrated operation into the security and infrastructure operation. Service responsibilities include direct communication with high-level Customer executives and Customer security professionals.

  • Real-time support and ticket handling
  • Troubleshooting security incidents, reported by end-users or discovered by proactive health checks
  • Case escalation and management
  • Problem resolution
  • Patch management and software updates
  • General administration (user accounts, settings, policies, groups, etc…)
  • Reporting (ad-hoc or regular)
  • System summaries
  • Non-compliance overviews
  • Traffic and utilization summaries
  • Miscellaneous security platform-specific outputs

Accountabilities

  • Conducts analysis and prepares reports
  • Assists in the recommendation for improvements and the development of technical standards
  • Monitors the various security platforms to ensure their availability
  • Observes and controls the status and performance of all security platform components and features
  • Identifies, diagnoses, and resolves problems affecting security platforms
  • Creates and maintains operational documentation

Essential Requirements

  • 1-3 years of experience in cybersecurity
  • Deep understanding and direct experience with security vendor products (McAfee, Microsoft, Cylance, Symantec, CISCO Amp) is a requirement
  • University education, a degree in Computer Science, Information Systems, or Network and Security
  • Detailed knowledge of security technologies
  • Fluent in English
  • Ability to provide on-call support outside business hours

Desirable Requirements

  • McAfee Certified Product Specialist certification or similar vendor certifications are preferred
  • Possess active industry certifications such as CompTIA Security+, SSCP, GCIH, GCIA or related
  • Working knowledge/experience of network systems security principles and applications
  • Fundamental understanding of defense-in-depth strategies.

Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics. 

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