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Desktop Support Analyst (Rotating Shifts) – Dell Secureworks – Bucharest, Romania

Bucharest, Romania

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Job ID R032959 Date posted Sep. 16, 2019

Secureworks® (NASDAQ: SCWX) is a technology-driven cybersecurity leader that protects organizations in the digitally connected world. Built on proprietary technologies and world-class threat intelligence, our applications and solutions help prevent, detect, and respond to cyber threats.  Red Cloak™ software brings advanced threat analytics to thousands of customers, and the Secureworks Counter Threat Platform™ processes over 300B threat events per day. We understand complex security environments and are passionate about simplifying security with Defense in Concert™ so that security becomes a business enabler. More than 4,000 customers across over 50 countries are protected by Secureworks, benefit from our network effect and are Collectively Smarter. Exponentially Safer.™ www.secureworks.com

We enjoy competitive compensation and benefits packages, and reward and recognize our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasize the importance of work-life balance. We know that when our people are rewarded, recognized, and rejuvenated, we win as a team.  

​Role Responsibilities :

  • Supporting internal user workstations, peripherals, phones and PDAs
  • Maintain and repair, through troubleshooting and component replacement, workstations and peripheral devices, provide support for MS Office suite applications and back office application connectivity
  • Troubleshoot issues related to O365 and virtualization technologies
  • Documenting technical support requests, production changes, and following-up until resolution
  • Communicating with colleagues and escalating outstanding issues whenever required
  • On Call duties as required

Essential Requirements

  • 2+ years’ Service Desk or other relevant experience
  • Strong written and oral communication skills, advanced level of English
  • Microsoft technologies (Windows 7 / 10, Office 2016, Skype) 
  • Hardware troubleshooting experience
  • Remote support – VPN connectivity
  • Desktop virtualization technologies such as VMWare Workstation or Oracle VirtualBox
  • User/Group management in Active Directory

Desirable Requirements  

  • Ability to adapt and ability to learn new technologies are important
  • Excellent Customer Service and communication and follow-up skills are important
  • MDM experience supporting iPhone or Android
  • Support of OLP tools such as WebEx, Live Meeting
  • Linux as a desktop operating system
  • A+ Certification or MCP certification
  • LPIC 1 certification is a plus

Secureworks, a Dell Technologies company, is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Secureworks are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Secureworks will not tolerate discrimination or harassment based on any of these characteristics.

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