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Technical Specialist | Polish Market

Bratislava, Slovakia

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Job ID R90215 Date posted Feb. 15, 2019

Technical Specialist | Polish Market​

Bratislava, Slovakia

Dell has been active in Slovakia since January 2003. We started as a centre of sales and customer support and transfer into a business centre supporting the whole EMEA region and the main financial hub of Dell, globally. We offer a broad palette of positions in IT, finance, sales, marketing, data science, technical support and business process support.

We are very honored and humbled to receive 3rd place in an annual 'best employer' survey conducted by Profesia amongst Shared Service Centers in Slovakia for the year 2018. Join our team and be part of life at Dell.


Key Responsibilities

·  Provides first-level technical support on Dell supplied client products  

·  Identifies and resolves issues affecting customer client systems  

·  Uses troubleshooting techniques and tools to identify technical defects/issues  

·  Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions  

·  Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident  

·  Engaging necessary support staff to resolve escalations in as short a timeframe as possible  

·  Attends required technical training sessions and makes effective use of assigned lab time  


Essential Requirements

· Thorough working knowledge of client and network architecture/technology  

· Ability to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills  

· Excellent interpersonal skills  

· Excellent telephone and customer handling skills  

· Fluency in Polish and good English 


Desirable Requirements

· Thorough working knowledge of Dell supplied applications  

· Thorough knowledge of Service Procedures  

·  In-depth knowledge and understanding of policies and procedures and the ability to determine course of actions based on given guidelines  

· Using troubleshooting skills

Salary starting from: 1200 EUR monthly gross


Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

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