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Premium Technical Specialist | Danish Market

Bratislava, Slovakia

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Job ID R034651 Date posted Sep. 12, 2019

Premium Technical Specialist | Danish Market

Bratislava, Slovakia

Dell has been active in Slovakia since January 2003. We started as a centre of sales and customer support and transfer into a business centre supporting the whole EMEA region and the main financial hub of Dell, globally. We offer a broad palette of positions in IT, finance, sales, marketing, data science, technical support and business process support.

We are very honored and humbled to receive 3rd place in an annual 'best employer' survey conducted by Profesia amongst Shared Service Centers in Slovakia for the year 2018. Join our team and be part of life at Dell.

Our role in Premium team is to support our customers with their technical needs.  We fix issues related to our customers technology including our Alienware gaming range. 

An opportunity has arisen to join our team and we are looking for our next colleague.

Key Responsibilities

  • You will be responsible for helping our customers primarily in Denmark. You will need to provide a professional service in accordance with company procedure, using internal tools and consulting with your colleagues
  • Provide a service to customers regarding hardware, software and IT issues via telephone and email
  • Track your work in the case management software
  • Offering the customer options to purchase Dell products, when required.

Essential Requirements

  • Ability to speak moderate to good Danish and English
  • Team mentality
  • Willingness to learn and improve

Desirable Requirements

  • Experience in a customer facing role would be an advantage

Salary starting from: 1250 EUR monthly gross

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

We are proud of the way we have embraced diversity at Dell and created an inclusive working environment. Read our Equal Employment Opportunity Policy.

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